RAKSHYA THAPA
Auburn,NSW
Summary
- Enthusiastic Head Cashier with 5 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee Cashier and Customer service position. Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
Work History
Head Cashier and Customer Service
Bhatbhateni Supermarket
09.2019 - 01.2024
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Front Desk Customer Service Representative
Red Sun Resort Pvt Ltd
03.2017 - 06.2019
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Organized front desk materials efficiently, ensuring easy access for staff members during busy periods.
Education
High School Diploma -
Kashi Noble Academy
Siddharthanagar07.2017
Skills
- Cash Handling
- Positive Attitude
- Customer Service
- Time management strength
- Store opening/closing procedures
- Punctuality
- Verbal/written communication
- Workplace Safety
- Customer Service Management
- Stock management
- Customer Assistance
Additional Information
Valid working visa without any restrictions, Holding Australian License, RIW [Railway INDUSTRY WORKER] card holder
Additional Information
- Valid working visa without any restrictions
Timeline
Head Cashier and Customer Service
Bhatbhateni Supermarket
09.2019 - 01.2024
Front Desk Customer Service Representative
Red Sun Resort Pvt Ltd
03.2017 - 06.2019
High School Diploma -
Kashi Noble Academy
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