Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ralph Villanueva

Liverpool

Summary

I am a versatile and reliable individual with strong experience across multiple areas including technical support, customer service, hands-on operations, and team collaboration. I learn quickly, adapt well to new environments, and am confident working both independently and as part of a team. With a strong work ethic and a willingness to take on any challenge, I take pride in delivering quality results no matter the task. Though I’m not an expert yet, my persistence and determination allow me to take on any challenge with confidence.

Overview

8
8
years of professional experience

Work History

Hospital Volunteer

Tan Tock Seng Hospital
03.2025 - 05.2025
  • Assisted staff with daily tasks, improving workflow efficiency and patient satisfaction.
  • Restocked medical supplies to maintain readiness in procedure rooms.
  • Reported patient concerns and requests to appropriate staff promptly.
  • Helped transport patients and assisted with discharge procedures.
  • Maintained cleanliness of public areas and high-touch surfaces.
  • Disposed of waste safely in compliance with hospital guidelines.

Cruise Pier Agent

Marina Bay Cruise Centre
01.2025 - 04.2025
  • Conducted check-in procedures, including verifying identification, tickets, and travel documents.
  • Tagged and processed passenger luggage for shipboard delivery.
  • Guided guests through security and terminal processes, ensuring compliance with port regulations.
  • Provided mobility assistance and support to passengers with special needs.
  • Operated check-in software and equipment efficiently.
  • Communicated with port staff, security, and cruise line representatives to coordinate smooth operations.
  • Assisted in training new agents, sharing best practices to ensure smooth onboarding and consistent performance.
  • Maintained a professional and collaborative attitude, contributing to a positive team environment.
  • Resolved complex guest issues using advanced problem-solving and strong customer service skills.


Sales Promoter

FairPrice Xpress
01.2024 - 12.2024
  • Promoted products in high-traffic retail environments to increase brand awareness and drive sales.
  • Delivered engaging product demonstrations and persuasive sales pitches to attract and convert customers.
  • Distributed coupons, samples, and brochures to support promotional campaigns.
  • Set up and maintained attractive product displays before and after presentations.
  • Collected customer feedback and shared insights with the sales and marketing team.
  • Built strong customer relationships to encourage repeat business and referrals.

Deployment Engineer

Westcon-Comstor
03.2024 - 08.2024
  • Performed thorough pre-deployment checks and inspections to ensure device reliability and long-term usability.
  • Troubleshot deployment failures and implemented fixes to minimize end-user disruption.
  • Monitored performance metrics to proactively reduce downtime during deployments.
  • Ensured security compliance at every stage of deployment to safeguard sensitive data.
  • Coordinated cross-team efforts for smooth transitions across development, staging, and production environments.
  • Improved customer satisfaction by providing timely, accurate updates on deployment status.

Support Engineer

Westcon-Comstor
03.2024 - 08.2024
  • Resolved support tickets promptly with accurate technical solutions, boosting customer satisfaction.
  • Collaborated with cross-functional teams to implement system-wide improvements.
  • Automated routine support tasks, freeing up time for complex issue resolution.
  • Monitored and troubleshot technical issues to enhance system performance and prevent downtime.
  • Prioritized and escalated urgent issues to reduce response times in a 24/7 uptime environment.
  • Managed multiple projects simultaneously, consistently meeting deadlines.

Banquet Server

YY Circle
09.2023 - 12.2023
  • Served food and beverages efficiently during large-scale events, ensuring guest satisfaction.
  • Set up and broke down banquet spaces, including tables, chairs, and place settings, per event requirements.
  • Maintained high service standards under pressure in fast-paced environments.
  • Collaborated with team members to ensure smooth event flow and timely service.
  • Handled special dietary requests with care, ensuring guest needs were met.
  • Responded promptly and courteously to guest inquiries and requests.

Warehouse Worker

FastJobs
02.2022 - 06.2022
  • Loaded, unloaded, and moved materials between storage and production areas efficiently.
  • Operated warehouse machinery safely and in compliance with all safety protocols.
  • Inspected incoming shipments for quality and accuracy before proper storage.
  • Accurately picked and packed orders, reducing processing times and improving fulfillment accuracy.
  • Lifted materials up to 50 kilos regularly while maintaining proper safety techniques.
  • Utilized time management strategies to ensure on-time dispatch of outgoing orders.

Bakery Worker

Tiong Bahru Bakery
10.2020 - 12.2020
  • Collaborated with team members to ensure smooth daily operations and a positive work environment.
  • Managed inventory efficiently to reduce waste and ensure product freshness.
  • Delivered excellent customer service by assisting customers with product selection.
  • Operated bakery equipment including ovens, mixers, and proofers safely and effectively.
  • Monitored baking times and temperatures to maintain consistent product quality.

Crew Member

McDonald's
01.2017 - 10.2018
  • Took orders, prepared meals, and handled payments efficiently across front counter and drive-thru.
  • Demonstrated strong multitasking skills, managing multiple orders without compromising quality.
  • Delivered excellent customer service by greeting guests and meeting quality standards.
  • Maintained cleanliness and sanitation of food prep areas, equipment, and dining spaces.

Education

Post-Secondary Diploma - Computer Engineering

Ngee Ann Polytechnic
Singapore
05-2025

Skills

  • Positive attitude
  • Communication and interpersonal skills
  • Multilingual
  • Adaptability
  • Emotional Intelligence
  • Critical Thinking
  • Relationship Building
  • Programming & Software:
    C, C, Visual Studio Code
  • Hardware & Embedded Systems:
    Embedded C, Microcontroller Programming, PCB Design, Circuit Debugging
  • Networking: TCP/IP, DNS, DHCP, VPN, Subnetting, Routing & Switching (Cisco), Network Troubleshooting
  • Cloud & Virtualization: AWS (EC2, S3), VirtualBox
  • IT Support: Hardware & Software Troubleshooting, Installation, User Support
  • Security: Firewalls, Endpoint Protection, Basic Penetration Testing, Data Backup & Recovery

Languages

Chinese
Professional Working
Tagalog
Full Professional
English
Native or Bilingual

Timeline

Hospital Volunteer

Tan Tock Seng Hospital
03.2025 - 05.2025

Cruise Pier Agent

Marina Bay Cruise Centre
01.2025 - 04.2025

Deployment Engineer

Westcon-Comstor
03.2024 - 08.2024

Support Engineer

Westcon-Comstor
03.2024 - 08.2024

Sales Promoter

FairPrice Xpress
01.2024 - 12.2024

Banquet Server

YY Circle
09.2023 - 12.2023

Warehouse Worker

FastJobs
02.2022 - 06.2022

Bakery Worker

Tiong Bahru Bakery
10.2020 - 12.2020

Crew Member

McDonald's
01.2017 - 10.2018

Post-Secondary Diploma - Computer Engineering

Ngee Ann Polytechnic

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Ralph Villanueva