Ralph Ferron Petalver
Unit 6 450 Peats Ferry Road 2077 Asquith NSW,NSW
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Accenture
04.2020 - 11.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Team Leader
Dental Outploy
12.2017 - 04.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Team Leader
Concentrix
02.2014 - 02.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Technical Support Representative
Xfinity Comcast
04.2012 - 02.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative
Hilton Reservations And Customer Care
04.2011 - 04.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Psychology
Universidad De Manila
Philippines04.2011
Skills
- Document Control
- Logistics Oversight
- Incidents Management
- Business Planning
- Data Analysis
- Onboarding
- Headcount Management
- Capacity Utilization
- Customer Service
- Coaching Skills
Timeline
Operations Manager
Accenture
04.2020 - 11.2023
Team Leader
Dental Outploy
12.2017 - 04.2020
Team Leader
Concentrix
02.2014 - 02.2017
Technical Support Representative
Xfinity Comcast
04.2012 - 02.2014
Customer Service Representative
Hilton Reservations And Customer Care
04.2011 - 04.2012
Bachelor of Science - Psychology
Universidad De Manila
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