RALPH RYAN BEHIGA BACULIO
Dandenong North,Australia
Summary
A motivated and self-driven individual with a background in Customer Service and retail. I was aiming to secure a cabin crew position where I could apply my skills in customer relations, time management, and safety protocols to contribute to a positive and secure passenger experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Autumn Aged Care
08.2023 - Current
- Provide compassionate care and support to residents
- Ensure the safety and well-being of residents by adhering to care plans and protocols.
Customer Service Representative/Retail Store Assistant
Globe Telecom ( Philippines )
12.2019 - 12.2022
- Assisted customers with inquiries and developed strong sales techniques to achieve sales target.
- Efficiently handled customer concerns.
Customer Service Agent
Cebu Pacific Air (Philippines)
08.2018 - 05.2019
- Provided information on flight schedules, travel policies, and demonstrate empathy in handling difficult situation.
- Ensured a positive customer experience and resolved issues promptly.
Education
Diploma in Project Management -
Southern Cross Education Institute
01.2023
Certificate III in Individual Support -
Einstein College of Australia
01.2023
Bachelor of Science in Business Administration (Marketing Management) -
Cagayan de Oro College – Phinma
01.2018
Skills
- Customer Service: Skilled in managing inquiries, resolving complaints, and delivering positive customer experiences
- Communication: Strong verbal and written communication, with a strong ability to establish rapport
- Safety and First Aid: Certified in First Aid, Basic Emergency Life Support, and CPR
- Team Collaboration: Proven ability to work well in teams and contribute to a productive environment
- Cultural Sensitivity: Demonstrates empathy and respect towards individuals from diverse cultural backgrounds
City
Dandenong North
State
Melbourne
Street
2-22 Hughes Crescent
Zip
3175
Certification
- Provide First Aid - 2023
- Provide Basic Emergency Life Support - 2023
- Provide Cardiopulmonary Resuscitation - 2023
- Service Award - Representative of Junior Marketing Association - 2017
- Leadership Award - Representative of Junior Marketing Association - 2017
References
- Zeny Orjaliza Tan, Co-worker, Autumn Aged Care
0423 354 861
- Toshie Marie Manto, Duty Supervisor, Cebu Pacific Air (Philippines), toshimarie123@gmail.com
0967 356 7680
Timeline
Personal Care Assistant
Autumn Aged Care
08.2023 - Current
Customer Service Representative/Retail Store Assistant
Globe Telecom ( Philippines )
12.2019 - 12.2022
Customer Service Agent
Cebu Pacific Air (Philippines)
08.2018 - 05.2019
Diploma in Project Management -
Southern Cross Education Institute
Certificate III in Individual Support -
Einstein College of Australia
Bachelor of Science in Business Administration (Marketing Management) -
Cagayan de Oro College – Phinma
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