RALSTON PEREIRA
Minchinbury,NSW
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leadership skills demonstrated through proficiency in growing a professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leadership with a robust background in customer relationship management. Excel in communication, analytical skills, and customer relations. Thriving under pressure, meticulous management of details and implementation of customer retention strategies. Resourceful approach to promptly resolving issues, expanding client bases, and delivering superior customer experiences, driving consistent business growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Bing Technologies
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Saving time and money to most of customers by 15% or more.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Quoted prices, credit terms and other bid specifications.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
Account Manager/Technical Project Coordinator
Advanced Mobile IT
08.2019 - 06.2023
- Developed exceptional multitasking abilities through years of experience in demanding work environments
- My client portfolio includes Woolworth's, Sydney Water, Veolia, Randwick City Council, Fire NSW, NSW Police, etc
- Effectively convey status of monthly/quarterly initiatives to both internal and external stakeholders
- Cultivate additional business opportunities with current clients and identify avenues for achieving higher sales targets
- Predict and monitor essential account metrics, such as monthly or quarterly sales projections
- Generate customer quotations, create job orders within JIM2, manage stock purchases, and keep customers informed with updates
- Maintain and publish daily/weekly sales information for key accounts
- Initiating, leading, and successfully completing projects from inception to conclusion
- Vendor management and negotiations, increased revenue by 5% within 2 months
- Collaborate with vendors such as Multimedia Technology, Dicker Data, Ingram Synnex, and more
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Actively participated in networking events within industry, expanding professional connections and generating leads.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Supervising and actively engaging in critical automotive installations on site resulting in enhanced productivity, efficient task management, and consistently meeting or exceeding project deadlines.
Loans and Buys Representative
Cash Converters
01.2018 - 08.2019
- Buying and loaning against goods that customer wants to pawn or sell
- Evaluating needs of customer along with their history
- Accessing value of goods and offering right price
- Generating daily reports and sending Police reports
- Calling customers and following up on overdue loans
- Stock takes and inventory management.
- Increased store value by 8% within 6 months.
Floor Manager/Bartender
Cucina Locale
08.2016 - 09.2017
- Managed team of 12 employees to maintain smooth-running operations of shop floor.
- Manage Bookings, briefing, brainstorming with staff to achieve maximum customer satisfaction and also implementing ideas to keep internal staff happy.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Ensuring increase in sales by customer data management, improving rapport with repeating customers
- Organize marketing activities and share sales report with owner.
- Exploring and inventing new cocktails and Mocktail.
- Rostering staff weekly and forecasting monthly Rosters.
- Stock takes and inventory management.
Floor Supervisor
Volcano's Steakhouse
09.2013 - 05.2016
- Evaluated work of 15 floor employees to improve performance.
- Maintain high customer service standard and also needed to be bit aggressive and implement new schemes and discounts to increase sales
- Manage bookings, guest schedules, and orders
- Inventory management and order required stock
- Run daily and weekly sale reports with absolute accuracy and detail.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
Account Manager/Customer Relations Manager
V Telecom
07.2012 - 07.2013
- Engaging in outbound calls to reach out to both residential and commercial property owners
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Signing up new customers and retaining,upselling current customers
- In-depth knowledge of Mobile, Landline, Internet plans and 13, 1300, 1800 numbers
- Updating t customer's records and informing them with new offers via e-mails and Phone
- Achieving targets with respect to sales on weekly and monthly basis.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Goodman Fielder
09.2011 - 06.2012
- Integral part of Food and Bakery division at Integro
- Processing orders received via Phone, email, or fax
- Running back orders and error reports daily
- Addressing customer inquiries related to their orders through both phone and email communication channels
- Chasing orders with warehouse and load planners, order Inbox management.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Dell
05.2010 - 05.2010
- Answering high volume of incoming calls and resolving customer queries and computer-related software and hardware issues
- Ensuring checklists, requisitions, and proper opening and closing functions are being completed each shift
- Provided 5-star customer service
- All software-related issues resolved
- Achieving KPI targets with respect to sales and resolution
- Servicing and resolving customer's machine problems via remote access
- Accessing customers' computers and software via remote access.
Education
Bachelor of Science - Information Technology
Vinayaka Mission University
Tamilnadu07.2009
Bachelor of Science - Information Technology
University of Mumbai
Bandra, Mumbai04.2008
GED -
NIIT
Borivali, Mumbai03.2008
Skills
- Project Management
- Account Management
- Campaign execution
- Revenue Generation
- Vendor Relations
- Client Relationship Management
- CRM proficiency
- Time Management
- Customer Service
- Data Analysis
- Multitasking
- Strong work ethic
- Self-motivated
- Problem solving
- Sales Forecasting
Certification
- Certificate in Test & Tag - L/n TTT32701
- CRP, AED & First Aid Certification course
- Bloodborne Pathogens Certification Course
Accomplishments
- Best Bowler
- VaaN Project
- Employee of Quarter
Languages
English Proficient
Hindi Advanced
Marathi Advanced
Timeline
Account Manager
Bing Technologies
06.2023 - Current
Account Manager/Technical Project Coordinator
Advanced Mobile IT
08.2019 - 06.2023
Loans and Buys Representative
Cash Converters
01.2018 - 08.2019
Floor Manager/Bartender
Cucina Locale
08.2016 - 09.2017
Floor Supervisor
Volcano's Steakhouse
09.2013 - 05.2016
Account Manager/Customer Relations Manager
V Telecom
07.2012 - 07.2013
Customer Service Representative
Goodman Fielder
09.2011 - 06.2012
Customer Service Representative
Dell
05.2010 - 05.2010
Bachelor of Science - Information Technology
Vinayaka Mission University
Bachelor of Science - Information Technology
University of Mumbai
GED -
NIIT
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