Ram Kishan
Blacktown,NSW
Summary
Cheerful server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Indian Mehfil
10.2021 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
- Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
Bartender
El-Phoenician
02.2019 - 09.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Education
Diploma of Kitchen Management -
Chamber School of Business
Sydney, NSW07.2024
Advanced Diploma of Business -
Chamber School of Business
09.2022
High School Diploma -
Chamber School of Business
Sydney, NSW09.2020
Skills
- Daily specials memorization
- Menu Memorization
- Dining area maintenance
- High-volume dining
- Wine Pairings
- Order Taking
- Drink Preparation
- Guest service
- Cleaning and sanitizing
- Safe Food Handling
- Food Running
- Food Preparation and Safety
- Multitasking
Certification
Languages
English
Full Professional
Timeline
Restaurant Server
Indian Mehfil
10.2021 - Current
Bartender
El-Phoenician
02.2019 - 09.2021
Diploma of Kitchen Management -
Chamber School of Business
Advanced Diploma of Business -
Chamber School of Business
High School Diploma -
Chamber School of Business
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