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RAM KUMAR
Store Manager
Canberra,ACT
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Store Manager
Aldi
Canberra, ACT
04.2022 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Casual Food and Beverage Supervisor
Compass Defence And Hospitality Management
Canberra, ACT
07.2017 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Assistant Store Manager
Aldi
Canberra, ACT
12.2019 - 04.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Evaluated suppliers to maintain cost controls and improve operations.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Duty Store Manager
Aldi
Canberra, ACT
01.2016 - 12.2019
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Restaurant Manager
Manjit's Indian Restaurant
Corrimal, NSW
11.2009 - 01.2016
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared for and executed new menu implementations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Food and Beverage Supervisor
Manjits's Indian Restaurant
Corrimal, NSW
08.2008 - 11.2009
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Cyber Security in Organisation
Canberra Institute of Technology
Canberra, ACT 10.2022 - 10.2023
Business Administration And Management
Australian Nationwide College
Sydney, NSW 09.2010 - 07.2012
Diploma of Hospitality Management
Carrick Institute of Education
Sydney 09.2008 - 06.2010
Computer Network And Hardware
GT Computer Hardware Engg College
Jaipur India 01.2003 - 06.2005
Bachelor of Arts - Economics,Geography,
MD University
Ajmer INDIA 07.1999 - 07.2002
Google IT Support,
Google
Online 01.2023 - Current
Google Data Analytics
Google
Online 01.2023 - Current
Skills
Relationship building and management
Team leadership and coaching
Maximizing profitability
Order management
Staff Management
Opening and closing procedures
Team Building
Accurate money handling
Bank deposit procedures
Personnel development
Database Management
Merchandising
Goals and performance
Staff training and development
Systems and software programs
Mathematical aptitude
Store displays
Operations
POS systems
Additional Information
Holding Australian government baseline clearance
Australian citizen
Software
Window OS
MAC OS
Certification
RSA
Interests
New technology learning, Reading book, Playing and watching cricket
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Google IT Support,
Google
01.2023 - Current
Google Data Analytics
Google
01.2023 - Current
Cyber Security in Organisation
Canberra Institute of Technology
10.2022 - 10.2023
Cyber security in an organisation
10-2022
Store Manager
Aldi
04.2022 - Current
First Aid Certificate
06-2021
RSA
07-2020
Assistant Store Manager
Aldi
12.2019 - 04.2022
Casual Food and Beverage Supervisor
Compass Defence And Hospitality Management
07.2017 - Current
Duty Store Manager
Aldi
01.2016 - 12.2019
Business Administration And Management
Australian Nationwide College
09.2010 - 07.2012
Restaurant Manager
Manjit's Indian Restaurant
11.2009 - 01.2016
Diploma of Hospitality Management
Carrick Institute of Education
09.2008 - 06.2010
Food and Beverage Supervisor
Manjits's Indian Restaurant
08.2008 - 11.2009
Computer Network And Hardware
GT Computer Hardware Engg College
01.2003 - 06.2005
Bachelor of Arts - Economics,Geography,
MD University
07.1999 - 07.2002