Summary
Overview
Work History
Education
Skills
Additional Information
Software
Certification
Interests
Work Availability
Timeline
StoreManager

RAM KUMAR

Store Manager
Canberra,ACT

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

20
20
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
1
1
Language

Work History

Store Manager

Aldi
Canberra, ACT
04.2022 - Current
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Casual Food and Beverage Supervisor

Compass Defence And Hospitality Management
Canberra, ACT
07.2017 - Current
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Assistant Store Manager

Aldi
Canberra, ACT
12.2019 - 04.2022
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Duty Store Manager

Aldi
Canberra, ACT
01.2016 - 12.2019
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Set goals for department and supported employees in meeting expectations.
  • Formulated procedures to use in event of accidents, fires or other emergencies.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Restaurant Manager

Manjit's Indian Restaurant
Corrimal, NSW
11.2009 - 01.2016
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Prepared for and executed new menu implementations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Food and Beverage Supervisor

Manjits's Indian Restaurant
Corrimal, NSW
08.2008 - 11.2009
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Education

Cyber Security in Organisation

Canberra Institute of Technology
Canberra, ACT
10.2022 - 10.2023

Business Administration And Management

Australian Nationwide College
Sydney, NSW
09.2010 - 07.2012

Diploma of Hospitality Management

Carrick Institute of Education
Sydney
09.2008 - 06.2010

Computer Network And Hardware

GT Computer Hardware Engg College
Jaipur India
01.2003 - 06.2005

Bachelor of Arts - Economics,Geography,

MD University
Ajmer INDIA
07.1999 - 07.2002

Google IT Support,

Google
Online
01.2023 - Current

Google Data Analytics

Google
Online
01.2023 - Current

Skills

Relationship building and management

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Additional Information

Holding Australian government baseline clearance

Australian citizen


Software

MS office

Window OS

MAC OS

Certification

RSA

Interests

New technology learning, Reading book, Playing and watching cricket

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Google IT Support,

Google
01.2023 - Current

Google Data Analytics

Google
01.2023 - Current

Cyber Security in Organisation

Canberra Institute of Technology
10.2022 - 10.2023

Cyber security in an organisation

10-2022

Store Manager

Aldi
04.2022 - Current

First Aid Certificate

06-2021

RSA

07-2020

Assistant Store Manager

Aldi
12.2019 - 04.2022

Casual Food and Beverage Supervisor

Compass Defence And Hospitality Management
07.2017 - Current

Duty Store Manager

Aldi
01.2016 - 12.2019

Business Administration And Management

Australian Nationwide College
09.2010 - 07.2012

Restaurant Manager

Manjit's Indian Restaurant
11.2009 - 01.2016

Diploma of Hospitality Management

Carrick Institute of Education
09.2008 - 06.2010

Food and Beverage Supervisor

Manjits's Indian Restaurant
08.2008 - 11.2009

Computer Network And Hardware

GT Computer Hardware Engg College
01.2003 - 06.2005

Bachelor of Arts - Economics,Geography,

MD University
07.1999 - 07.2002

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RAM KUMARStore Manager