Ram Osman
Melbourne,VIC
Summary
Career Summary A Key Accounts Manager with extensive experience in managing tier one customers. Proven ability to meet business / sales targets and service demands to exceed financial objectives. Strong track record of collaboration, creating effective partnerships and rapport with key internal and external stakeholders. Key Strengths Include: - Excellent communication, negotiation and problem solving skills - Ability to formulate, develop and implement business strategies to achieve competitive advantage - Motivate and inspire teams to deliver outstanding performance in challenging business environments - Adaptive communication and influencing ability to build internal and external relationships to gain agreement and achieve mutually beneficial outcomes Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.
Overview
11
11
years of professional experience
Work History
General Manager
Ben's Waste Managment
Melbourne, Victoria
09.2022 - 05.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
Business Development Manager
Delta Group
Port Melbourne, Victoria
03.2018 - 06.2022
- By Delta Group to head the bin hire division
- Key Achievements: - Established and Successfully managed the construction bin hire division - Set goals and developed plans for prosperous revenue growth - Grew it to be a profitable business year on end - Researched prospective accounts in target markets and pursued leads and moved them through the sales cycle - Built and established lasting relationships with clients - Trained staff
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
Key Account Manager
Veolia
Melbourne, Vic
01.2015 - 01.2018
- Promoted to sell manage relationships across the entire Construction & Demolition customer base
- Key Achievements: - Assisted with the implementation / developed the C&D Value Proposition ∙ Highly involved with developing C&D Proposal layout - Developed marketing materials - Successfully increased success rate by 20% within 3 months - Increased the new opportunity pipeline by 50% within 12 months
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
Key Account Manager
Veolia
Melbourne, Vic
01.2014 - 01.2015
- Promoted to Key Accounts Manager to develop and implement sales strategies to generate business opportunities, maximize revenue, and build product and brand equity in the waste management industry
- Key Achievements: - Built strategic partnerships with key accounts and developed relationships with new business stream - Generated and managed sales opportunities for multiple divisions to increase market share in the waste service metropolitan market - Entrusted with the sole responsibility of defending against rate increase and negotiating on behalf of the company without management sign off required - Built rapid rapport with major clients to ensure service was up to standard - Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts - Developed appropriate plans to defend against competition in the market - Liaised with internal divisions to ensure service delivery is achieved in accordance with the contractual commitments in the client service agreement - Submitted detailed proposals and quotations to customers - Provided specialist industry knowledge to increase effectiveness and improve clients’ waste outcomes
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
Area Sales Manager
Veolia
Melbourne, Vic
01.2012 - 01.2014
- Employed by Veolia to Sell and manage accounts in the north-west region of
- Melbourne
- Implementing waste management plans for customers to achieve zero waste sent to landfill.
- Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets.
- Exceeded sales targets through effective marketing and negotiation strategies.
Education
Some College (No Degree) -
Skills
- Technical Skills
- Software/Languages:
- Microsoft Office, SAP , SALESFORCE
- Relationship Building
- Customer Service
- Lead Generation
- Decision Making
- Strategic Planning
- Pipeline Development
- Pipeline Management
- Salesforce Software
- Customer Complaint Resolution
- Problem Solving
- Verbal and Written Communication
- Time Management
- Client Consultations
- Project Management
- Team Building
- Stakeholder Communication
- Business Development
- CRM Platforms
- Salesforce Management
- Profitability Assessments
- Price Schedules
- Advertising Campaigns
Accomplishments
- Number 1 Area Sales Manager- 2 years running - Managed new and existing accounts - Increased revenue for front lift division by 10% in under 12 months for the north west region - Excellent internal and external customer relations - Promoted to Key Account Manager ∙ Education - Sales Mastery Training and Mentoring - with Charlie Pidcock - LMA High Performance Management- Leadership & Performance Development - EDWAY Training- White Card - New Horizons Learning Centre - Write it Right for Business - Sprukit – Presentation Excellence - Department of Education- Sustainable Learning Aus - Certificate III in asset maintenance (Waste Management)
References
∙ References
Available upon request
Languages
English
Native/ Bilingual
Turkish
Limited
Timeline
General Manager - Ben's Waste Managment
09.2022 - 05.2023
Business Development Manager - Delta Group
03.2018 - 06.2022
Key Account Manager - Veolia
01.2015 - 01.2018
Key Account Manager - Veolia
01.2014 - 01.2015
Area Sales Manager - Veolia
01.2012 - 01.2014
Keilor Downs Secondary Collage - Some College (No Degree),
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