Ram Rijal
Ashfield,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Ris/PACS Support( Administration)
Royal North Shore Hospital
07.2021 - Current
- Provided Radiologists/Doctors and clinicians with expert system and guidance regarding web based Image delivery system.
- Demonstrated leadership in the administration and troubleshooting of the RIS/PACS and peripheral MI system for the Medical Imaging.
- Maintained strong stakeholder relationship with ICT, Electronic medical Record, Medico -legal team, eHealth, internal staff and Vendors to maintain RIS/PACS performance and monitor system maintenance.
- Provided RIS/PACS expertise to facilitate the development of new electronic workflows to improve efficiencies and meet the service needs of Medical imaging and referring services.
- Supported the implementation and evaluation of RIS/PACS training programs to promote the best use of the RIS/PACS and associated system for new and existing administration staff.
- Participated in Quality improvement activities and provide high level of customer service to patient,staff and others.
- Provided expert advice to the RIS/PACS manager relevant on web based image delivery and RIS/PACS issues.
- Participated in identifying emerging issues relating to Medical Imaging IT platforms, including the RIS/PACS and reporting to RIS/PACS Manager.
- Demonstrated commitment to caring for the NSLHD Vision, goals and strategies, with demonstrated behaviours which align with NSW Health CORE values and behaviours charter.
- Developed administration workflow for various modalities.
Adminstration
Royal North Shore Hospital
07.2019 - 07.2021
- Updated medical records in EMR system and double-checked data for accuracy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict NSW health guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Participated in training new and existing staff
IT Support
Vigilant IT
02.2019 - 07.2019
- Researched and identified solutions to technical problems.
- Supported and maintained user account information.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Monitored system performance to identify potential issues.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Installed and configured operating systems and applications.
- Provided on-site and remote technical support to users.
- Configured and tested new software and hardware.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Created user accounts and assigned permissions.
Physiotherapy Assistant
Royal Rehab
01.2017 - 01.2019
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Communicated with physicians to provide updates on patient care.
- Monitored patient progress and adapted treatment plans to reflect changes.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Provided mobility support during patient transfers and ambulation, limiting further damage.
- Improved patient mobility using passive and active therapeutic exercises.
- Documented each patient case with updates in computer system.
- Educated families and caregivers on treatment programmes for improved at-home support.
- Checked physical therapy supplies, assisting with ordering and restocking.
Customer Service Officer
Austalia Post
09.2015 - 11.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Store Associate
Big W
02.2013 - 08.2015
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed efficient cash register operations.
- Provided product demonstrations to highlight features, benefits and value.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Cert Iv - Computer Networking
Tafe
New South Wales12.2019
Cert IV - Physiotherapy
Tafe Nsw
New South Wales08.2016
Diploma in Business - Business And Adminsration
Holmes College
Sydney, NSW09.2009
High School Diploma -
Oxford College of Computer Engineering
Nawalparasi Nepal02.2004
Skills
- RIS/PACS Software
- Medical Terminology
- User Training
- Image Archiving
- Computer Science
- Clerical Support
- Staff Training
- Product and Service Sales
- Team Leadership
- Patient Relations
Timeline
Ris/PACS Support( Administration)
Royal North Shore Hospital
07.2021 - Current
Adminstration
Royal North Shore Hospital
07.2019 - 07.2021
IT Support
Vigilant IT
02.2019 - 07.2019
Physiotherapy Assistant
Royal Rehab
01.2017 - 01.2019
Customer Service Officer
Austalia Post
09.2015 - 11.2016
Store Associate
Big W
02.2013 - 08.2015
Cert Iv - Computer Networking
Tafe
Cert IV - Physiotherapy
Tafe Nsw
Diploma in Business - Business And Adminsration
Holmes College
High School Diploma -
Oxford College of Computer Engineering
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