Rama Eldidi
Sydney
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. I am a hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, with amazing work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Fraud Officer
Teachers Mutual Bank
08.2024 - Current
- Collaborated with frontline staff members to develop and implement fraud prevention strategies.
- Monitored transactions in real-time, identifying and analyzing suspicious patterns to mitigate risks.
- Provided training and mentorship to new/tenyard staff on fraud detection techniques and best practices.
- Provided ongoing training to staff members on fraud awareness, fostering a culture of vigilance and accountability.
- Improved operational efficiency by streamlining fraud detection processes.
- Acted as a subject matter expert within the team, sharing knowledge on emerging trends in the field of financial crime prevention.
- Assisted customers in taking appropriate measures to safeguard their accounts following instances of confirmed or suspected fraud events.
- Investigated and resolved fraudulent claims, ensuring compliance with company policies and regulations.
Fraud Officer
Cuscal
02.2023 - 08.2024
- Analyzed customer accounts for suspicious activities, identified potential fraudulent activity.
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
- Educated employees on proper use of organization's products and systems.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Assisted with training and mentoring new team members.
- Replied to Client Enquires in the Fraud Bureau inbox.
- Assisted new employees with difficult calls and also took escalation calls during training.
- Provided call coaching feedback to the new employees.
Payment Service Officer
Westpac
05.2022 - 01.2023
- Verified accuracy of payment information before submitting it for processing.
- Utilized problem-solving skills to resolve complex payment issues quickly and effectively.
- Performed quality assurance checks on incoming payments prior to processing them.
- Processed a high volume of payments accurately and efficiently, ensuring timely delivery of funds to customers.
- Demonstrated strong customer service skills in responding to inquiries about payment services.
Customer Service Representative
ATO
01.2020 - 04.2022
- Provided efficient and courteous service to customers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Worked with coworkers to complete tasks.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Participated in ongoing training to enhance own job skills and knowledge.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Contributed ideas at team meetings regarding new approaches for delivering instruction.
- Assisted with training and mentoring new team members.
Education
Bachelor Of Laws -
University of New England
Sydney, NSWHigh School Diploma - undefined
Ryde Secondary College
09.2019
Skills
- Team Building
- Active Listening
- Interpersonal Skills
- Teamwork
- Positive Attitude
- Outgoing and Friendly
- Time Management
- Critical Thinking
- Excellent Communication
- Dependable and Reliable
- Telephone Etiquette
- Confidentiality
- Attention to detail
Timeline
Fraud Officer
Teachers Mutual Bank
08.2024 - Current
Fraud Officer
Cuscal
02.2023 - 08.2024
Payment Service Officer
Westpac
05.2022 - 01.2023
Customer Service Representative
ATO
01.2020 - 04.2022
High School Diploma - undefined
Ryde Secondary College
Bachelor Of Laws -
University of New England
Similar Profiles
Mel CanikMel Canik
Payments Services Specialist at Teachers Mutual Bank limitedPayments Services Specialist at Teachers Mutual Bank limited
SARAH DAVENPORTSARAH DAVENPORT
Branch Lead – Homebush Branch at Teachers Mutual BankBranch Lead – Homebush Branch at Teachers Mutual Bank
Aya AbbasAya Abbas
Call Operator at Teachers Mutual BankCall Operator at Teachers Mutual Bank
Natalie SciaraNatalie Sciara
Level 3 Sales Assistant at Kikki.KLevel 3 Sales Assistant at Kikki.K
Hrishi NairHrishi Nair
Exam Invigilator at CampusQExam Invigilator at CampusQ