Rama Lama
Brisbane
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
Gorkha fancy shop
Kathmandu 04
11.2019 - 10.2024
- Recommended, selected and located merchandise based on customer desires.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Described merchandise and explained use, operation and care.
- Provided accurate information about products, prices and services.
- Bagged or packaged purchases and wrapped gifts.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
- Handled returns and exchanges according to company policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
Day to Day
Deira City Centre
02.2017 - 08.2019
- Maintained work area and kept cash drawer organized.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Collected payments and provided accurate change.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Ngarjun High School
Goldhunga 04 Kathmandu 03-2012
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Product guidance
- Friendly and outgoing
- Cash handling accuracy
- Customer needs assessment
Timeline
Sales Associate
Gorkha fancy shop
11.2019 - 10.2024
Cashier
Day to Day
02.2017 - 08.2019
High School Diploma -
Ngarjun High School
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