Rama Narasimha Reddy Gona
Cluster Housekeeping manager
Canberra,ACT
Summary
Experienced hospitality and operations professional with over 10 years of experience leading large teams, optimizing workflows, and maintaining high-quality service standards. Currently serving as Cluster Housekeeping Manager at Mantra Hospitality Pty Ltd, overseeing two properties with 329 total rooms and 30 staff. Skilled in people management, operational planning, quality control, and budget adherence. Recognized for improving RPS (Room Presentation Standards) and cleanliness scores through process optimization and staff development. Seeking to leverage leadership and process management expertise in a hands-on Laundry Manager role with Ainslie Laundrette.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
Minor Hotels - Oaks 212 Margaret
Brisbane, Qld
07.2016 - 09.2018
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Completed schedules, shift reports and other business documentation.
- Created and implemented training programs to enhance employee performance.
- Supervised 15 employees, including scheduling, training, and performance monitoring.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Ensured adherence to safety protocols by enforcing proper and equipment usage.
- Directed team of 15 personnel in busy hotel with 80 rooms.
- Increased employee performance through effective supervision and training.
Education
Bachelor of Technology - Electronics And Communication Engineering
Jawaharlal Nehru Technology University
Anantapur05.2013
Master of Management (Engineering) - Business And Management
Central Queensland University
Brisbane City06.2016
Skills
- Employee evaluations
- Ordering cleaning supplies
- Cleaning and sanitation
- Care of fine art
Timeline
Housekeeping Supervisor
Minor Hotels - Oaks 212 Margaret
07.2016 - 09.2018
Bachelor of Technology - Electronics And Communication Engineering
Jawaharlal Nehru Technology University
Master of Management (Engineering) - Business And Management
Central Queensland University