Rama Rawley
Bunyip,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Permanent resident of Australia with full working rights.
Overview
14
14
years of professional experience
Work History
Office Administrative Assistant
A One Institute
07.2008 - 07.2011
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Streamlined office processes by implementing efficient filing and organizational systems.
Retail Shop Assistant
Pakenham Vegetable & Fruits
01.2017 - 01.2018
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
- Assisted customers with prompt and polite support in-person and via telephone.
- Streamlined checkout process with efficient bagging techniques that protected merchandise while minimizing wait time.
- Assisted in training new employees on store policies, procedures, and best practices for success in their roles.
- Supported loss prevention efforts by monitoring suspicious activity and reporting concerns to management.
- Conducted regular price audits to ensure accuracy, maintaining trust with customers through transparency.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Conducted demonstrations to highlight features and benefits of products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Farm Intern & Office Administration
Valley Farms
03.2022 - 12.2022
- Ensured animal(chicken farm) welfare with proper feeding, handling, and health monitoring practices.
- Increased overall farm productivity with proactive planning, problem-solving, and time management skills.
- Improved farm efficiency through diligent maintenance of equipment, tools, and facilities.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Performed regular maintenance to keep farm equipment in safe working order.
- Supervised work activities of farm laborers and provided instruction and guidance.
- Constructed and maintained farm buildings, fences and other structures to protect livestock.
- Examined livestock animals for signs of illness and injury.
- Cared for livestock by cleaning and disinfecting pens and facilities.
- Kept records of expenses and revenues to help management with budgeting.
Education
Bachelor of Arts -
Stepping Stone Senior Secondary School
2009
Skills
- Verbal Communication
- Scheduling appointments
- Filing systems
- Document Preparation
- Confidentiality handling
- Calendar Management
- Spreadsheet Management
- Meeting planning
- Expense Reporting
- Positive Attitude
- Customer Service
- Time Management
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Farm Intern & Office Administration
Valley Farms
03.2022 - 12.2022
Retail Shop Assistant
Pakenham Vegetable & Fruits
01.2017 - 01.2018
Office Administrative Assistant
A One Institute
07.2008 - 07.2011
Bachelor of Arts -
Stepping Stone Senior Secondary School
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