Rama Tamang
Harrison,Australia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
Work History
Co-worker
IKEA
12.2018 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Supervisor
Coles Supermarket
09.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Supervisor
Rydges Hotel
01.2015 - 04.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collaborated with various team members to meet guests' requests.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
Server
Oporto Town Hall
04.2015 - 02.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Old Vienna Coffee House
04.2014 - 12.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Counselor
Education Asia PTY LTD
04.2012 - 12.2013
- Maintained confidentiality of records relating to clients personal documents.
- Supported career services by counseling students on career options and guiding job search skills development.
- Met with students in-person and spoke over telephone to help students construct class schedules.
- Collaborated with finance counselors to coordinate student financial and academic progress.
- Identified students in need of special attention to implement strategies for success.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Assisted students in selecting courses to align with interests and abilities.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
Education
Advanced Diploma of Human Resource And Management - Human Resources Management
Canberra Business And Technology College
Canberra, ACT07.2023
Diploma of Human Resources Management - Human Resources Management
Canberra Business And Technology College
Canberra, ACT07.2022
Advance Diploma of Leadership And Management -
Crown Institute of Business Technology
Canberra, ACT06.2021
Diploma of Leadership And Management -
Medicus College
Canberra, ACT04.2019
Bachelor of Business (Accounting) - Accounting And Business Management
Kings Own Institute(KOI)
Sydney, NSW11.2017
Skills
- Critical Thinking
- Active Listening
- Schedule Management
- Problem Solving
- Leadership
- Communication
- Customer Service
- Team work
- Adaptability
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Reference
Shahreen Chowdhury
IKEA Team Leader
0469827660
Shusmi Manandhar
Supervisor
0416413716
Timeline
Co-worker
IKEA
12.2018 - Current
Supervisor
Coles Supermarket
09.2017 - Current
Server
Oporto Town Hall
04.2015 - 02.2016
Supervisor
Rydges Hotel
01.2015 - 04.2018
Server
Old Vienna Coffee House
04.2014 - 12.2014
Counselor
Education Asia PTY LTD
04.2012 - 12.2013
Advanced Diploma of Human Resource And Management - Human Resources Management
Canberra Business And Technology College
Diploma of Human Resources Management - Human Resources Management
Canberra Business And Technology College
Advance Diploma of Leadership And Management -
Crown Institute of Business Technology
Diploma of Leadership And Management -
Medicus College
Bachelor of Business (Accounting) - Accounting And Business Management
Kings Own Institute(KOI)
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