Ramadhan Kiprono
Perth,Australia
Summary
Dynamic Training and Operations Manager at Compassionate Care, skilled in employee training and process optimization. Achieved significant market growth by developing strategic business initiatives and enhancing safety compliance. Proven ability to mentor teams and monitor performance, fostering a productive and engaged workforce.
Overview
12
12
years of professional experience
Work History
Training and Operations Manager
Compassionate Care
01.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Operations Manager
Magister Group
Perth, Australia
02.2020 - 12.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Support Coordinator
Echo Community Services
03.2019 - 08.2020
- Provide assistance to NDIS participants in implementing their NDIS plan effectively and according to their personal goals.
- Provide aid in identifying, contacting, and coordinating services with providers.
- Ensuring participants are able to exercise choice and control in an empowering way.
- Worked to ensure participants receive the right services to achieve their plan's goals.
- Regularly review the services and plans to ensure maximized impact through fund allocation.
- Support participants to ensure they feel respected, included and satisfied with their services.
Support Worker
Agmaroy Nursing Home by Hall & Prior
01.2016 - 04.2017
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bed-bound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Guided patients to restroom, to support bladder and bowel relief requirements.
Sous Chef
Olesereni Hotel
Nairobi, Kenya
08.2013 - 09.2016
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Developed full, tasting, and special events menus to meet establishment needs and maintain strong customer levels.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Collaborated with staff members to create meals for large banquets.
- Established and updated staff schedules and assignments to optimize coverage of peak times.
- Obtained fresh, local ingredients to lower grocery costs.
- Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
- Produced revolutionary menu offerings to put establishments on local, regional and national map.
- Cultivated positive relationships with vendors to source best ingredients at best prices.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Education
Certificate - Certicate 3 in Individual Support
Stanley College
Northbridge, WA03.2022
Certificate - Certificate 3 in Home And Community Support
Stanley College
Northbridge, WA07.2021
Diploma - Community Services
National Business Academy
03.2021
CERTIFICATE 4 IN TRAINING AND ASSESSMENT -
ACG GLOBAL COLLEGE
Sydney, NSW03-2021
MBA - Masters of International Business Adminstration
Edith Cowan University
WABachelor of Science - Hotel And Hospitality Management
Moi University
Nairobi, KenyaAdvanced Diploma - Community Sector Management
AGC College
Sydney, NSWDiploma - Business Administration
Jomokenyatta University
KenyaSupport Coordination Intensive Workshop -
DSC
Skills
- Employee training
- Project management
- Process optimization
- Safety compliance
- Performance monitoring
- Goal attainment
- Market growth
Timeline
Training and Operations Manager
Compassionate Care
01.2025 - Current
Operations Manager
Magister Group
02.2020 - 12.2020
Support Coordinator
Echo Community Services
03.2019 - 08.2020
Support Worker
Agmaroy Nursing Home by Hall & Prior
01.2016 - 04.2017
Sous Chef
Olesereni Hotel
08.2013 - 09.2016
Certificate - Certicate 3 in Individual Support
Stanley College
Certificate - Certificate 3 in Home And Community Support
Stanley College
Diploma - Community Services
National Business Academy
CERTIFICATE 4 IN TRAINING AND ASSESSMENT -
ACG GLOBAL COLLEGE
MBA - Masters of International Business Adminstration
Edith Cowan University
Bachelor of Science - Hotel And Hospitality Management
Moi University
Advanced Diploma - Community Sector Management
AGC College
Diploma - Business Administration
Jomokenyatta University
Support Coordination Intensive Workshop -
DSC
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