Ramakrishna Goparaju
Melbourne,VIC
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication,organizational and multi tasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
Work History
Energy Specialist
Origin Energy
Melbourne, VIC
2023.07 - 2024.11
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Inbound/Outbound support initiatives to achieve greater customer satisfaction
Customer Service Representative
BP
Melbourne, VIC
2022.06 - 2023.01
- Developed strong relationships with customers by providing personalized assistance and support.
- Created detailed reports outlining customer feedback trends over time.
- Greeted customers, answered questions and provided assistance with purchases.
Customer Service Representative
Sinclair Recruitment
Melbourne, VIC
2020.03 - 2022.05
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Utilized problem solving techniques to identify solutions for complex customer inquires
Education
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC2021-10
Skills
- Responsibility and accountability
- High quality of team work
- Problem-Solving Skills
- Customer Relationship Management
- Call Center Customer Service
Timeline
Energy Specialist
Origin Energy
2023.07 - 2024.11
Customer Service Representative
BP
2022.06 - 2023.01
Customer Service Representative
Sinclair Recruitment
2020.03 - 2022.05
Master of Science - Information Technology
Charles Sturt University