Rama Krishna Thati
Truganina,VIC
Summary
Highly successful Franchise Owner with solid background in Retail and hospitality operations. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth.
Overview
7
7
years of professional experience
Work History
Franchise Owner
Oporto
02.2021 - Current
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Oversaw payroll, business planning and marketing for franchise operations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
Commission Agent
United Service station
01.2017 - 08.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Masters - IT Managememt - Information Technology
Melbourne Institue of Technology
Melbourne, VIC05.2015
Skills
- ATTRIBUTES:
- Goal oriented person, professional attitude and highly motivated individual
- Customer service and Stock taking
- Operating tills & handling financial transactions
- Excellent communication skills
- Offering advice on products and services, and helping with products selection
- Effectively managing stock levels
- Able to stay calm when confronted by rude customers
- Stock taking
Timeline
Franchise Owner
Oporto
02.2021 - Current
Commission Agent
United Service station
01.2017 - 08.2021
Masters - IT Managememt - Information Technology
Melbourne Institue of Technology
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