RAMANDEEP BHUPAL
Tarneit,VIC
Summary
Technology-inclined professional with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
12
12
years of professional experience
Work History
Screening Officer
Wilson Security
05.2024 - Current
- Managed access control systems, ensuring only authorized personnel had entry to restricted areas within the facility.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Issued security badges and visitor passes to all contractors and visitors using Optics.
- Continuously monitored security cameras and fire, building and alarm systems and responded to alarms by investigating and assessing the situation.
- Checked passes and credentials of persons seeking to enter the data centre and verified work tickets and access rights per security policies.
- Coordinated with on-site managers, security technicians and operational staff regarding safety and preventive maintenance.
- Preparing and filing of incident reports related to all aspects of security and site maintenance to ensure accountability to client.
Senior Duty Manager
Royal Oak Hotel
10.2015 - Current
- Overseeing all aspects of the entire hotel operations inclusive of the front office, a sports bar, food and beverages, and gaming area.
- Maintaining effective communications between departments, coordinating staff matters, and identifying strengths and capabilities of staff.
- Ensured compliance with all health, safety, and security regulations within the workplace.
- Demonstrated strong leadership abilities while managing daily operations of the business.
- Resolved customer complaints in a professional manner, leading to improved customer retention rates.
- Evaluated teamwork, flexibility and adaptability of departments, utilizing professional skills to meet and uphold hotel values and goals.
- Developed strategies to enhance customer service, resulting in increased customer satisfaction ratings.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
IT Service Delivery Consultant
Transdev Australasia
03.2018 - 08.2018
- Providing first line technical support remotely and over the phone for Transdev employees to assist with technical issues using specialist software.
- Creating user accounts and assigned permissions and assisting in the regular maintenance and technical support delivery of these accounts.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured configured and maintained operating systems,network connections and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Logging and prioritizing end-user support calls for the second line support team in order to create an efficient work stream process overall.
- Documented and maintained the Help Desk's policies and procedures to ensure everything runs efficiently and smoothly.
- Performed root cause analysis on recurring issues, implementing permanent fixes to prevent future occurrences.
- Optimized server performance through regular updates and hardware upgrades.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented faults and bugs for referral to development staff for use in updates.
Network Administrator
Techno Ocean IT Solutions Pvt. Ltd.
12.2012 - 12.2014
- Installing, configuring, testing and maintaining operating systems, application software, network devices, servers and system management tools
- Configuring networks (LAN/WAN) to ensure their smooth and reliable operation for fulfilling business objectives and processes
- Providing level-2/3 network support and on a lower level for system, databases and applications
- Troubleshooting malfunctions of network hardware and software applications, telephone and security systems to resolve issues and restoring services.
Network Administrator
IndiaMART Intermesh Ltd.
01.2013 - 06.2013
- Installing, configuring and administering network technologies
- Monitored the network performance regularly to improve performance and functionality
- Monitored network/software security - Controlled access to the IT network and updated security programs as a part of the security procedure
- Back-up and restore of all critical resources including router & switches IOS.
Education
Diploma of Business -
Peach Institute
03.2021
Diploma of Project Management -
Peach Institute
03.2020
Professional Year -
Performance Education
03.2018
Master of Information Technology -
Charles Sturt University
11.2016
Bachelor of Technology (Computing Science Engineering) -
Punjab Technical University
04.2013
Skills
- Windows Active Directory
- Remote Desktop Support
- Network Troubleshooting
- Software Installation
- IT Documentation
- ITIL Knowledge
- Network configuration
- User Support
- Access issue resolution
- Ticket support system management
References
Available on request
Timeline
Screening Officer
Wilson Security
05.2024 - Current
IT Service Delivery Consultant
Transdev Australasia
03.2018 - 08.2018
Senior Duty Manager
Royal Oak Hotel
10.2015 - Current
Network Administrator
IndiaMART Intermesh Ltd.
01.2013 - 06.2013
Network Administrator
Techno Ocean IT Solutions Pvt. Ltd.
12.2012 - 12.2014
Diploma of Business -
Peach Institute
Diploma of Project Management -
Peach Institute
Professional Year -
Performance Education
Master of Information Technology -
Charles Sturt University
Bachelor of Technology (Computing Science Engineering) -
Punjab Technical University
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