Raman Deol

• Assisted Business Account Managers in managing SME client accounts and resolving daily banking enquiries.
• Supported business customers with payroll files (ABA uploads), batch payments, and high-volume transactions.
• Processed business applications including account openings, credit cards, merchant facilities, and account updates.
• Managed customer accounts by updating mandates, authorised signatories, and online banking access.
• Provided expert support on NAB Connect / business online banking, troubleshooting access and user permissions.
• Investigated payment issues, chargebacks, and transaction discrepancies to ensure timely resolution.
• Performed accurate data entry, KYC/AML checks, documentation verification, and compliance tasks.
• Delivered exceptional customer service via phone and email, ensuring seamless support for business clients.

• Effectively respond to and react to any operational callouts, error notifications, alarms, warnings, and complaints as instructed
• Operate packing machinery and equipment as per instructions and safety guidelines
• Ensure products are packed correctly, securely, and efficiently
• Inspect products for defects and ensure only quality products are packed
• Label packages accurately and clearly
• Monitor Vanderlande equipment and advise client/customer staff on proper machine processes and operations
• Undertake low-risk maintenance tasks such as fixing pneumatic leaks, replacing filters, and replacing sensors
• Perform regular quality checks to ensure compliance with company standards

- Owned and operated five high-volume café locations, maintaining smooth operations and consistent customer experience.

- Led a workforce of 90+ staff across all stores, overseeing hiring, training, performance development and team culture.

- Performed multi-site operational audits including hygiene, compliance, labour planning, stock control and service quality.- Implemented SOPs across all locations ensuring consistent standards, efficient workflows and

reduced operational errors.

- Analysed store P&L; reports to identify gaps in revenue, labour efficiency, wastage and profitability.

- Upgraded systems including POS improvements, online ordering integration and structured daily checklists.

- Led seasonal campaigns, promotions and upselling strategies that increased customer engagement and repeat visitation.

- Collaborated with suppliers, centre management and contractors to support operations, maintenance and marketing.

- Provided hands-on support across all locations during peak times, mentoring staff and resolving issues promptly.

- Ensured full compliance with food safety regulations, OHS requirements, equipment servicing and brand standards.

• Responding to customer questions about billing, service plans, outages, and other related issues
• Addressing and resolving customer complaints in a timely and efficient manner
• Assisting customers with processing payments and setting up payment plans if needed
• Handling requests for new service installations, disconnections, and reconnections
• Providing basic technical support or directing customers to the appropriate department for more complex issues
• Explaining billing statements and charges to customers and assisting with any billing discrepancies
• Informing customers about new services, programs, and energy-saving tips

• Worked in the kitchen, making burgers
• Crew trainer, supporting new crew members
• Food safety, cleaning and maintenance
• Customer service
• Attended phone calls
• Stock up
• Working as part of a team, providing each other support when needed