Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

RAMAN SIDHU

WOLLERT

Summary

Dynamic customer service professional with extensive experience at Coles and Woolworths, excelling in complaint handling and payment processing. Proven track record of enhancing customer satisfaction through active listening and effective upselling techniques, contributing to increased revenue. Adept at adapting to new technologies, ensuring seamless service delivery in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Coles
10.2016 - 11.2022
  • Operate register to process card and cash payments.
  • Greeted customers and offered assistance with selecting merchandise and completing purchases.
  • Increased customer satisfaction by addressing them quickly and appropriately.
  • Assisted in training of new hires, sharing best practices and company policies.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Developed comprehensive knowledge of products and services to provide accurate information to customers.
  • Informed customers of promotions to increase sales productivity and volume.
  • Perform opening and closing activities by following company policies and procedures.
  • Fully stock up store with cleaning and maintaining store standards to make store eye appealing.



Customer Service

Woolworths
02.2011 - 09.2016
  • Delivered exceptional customer service, addressing customer concerns promptly and professionally.
  • Worked flexible schedule to meet business needs.
  • Answering customer queries and complaints in a courteous manner.
  • Meticulous compliance to correct balancing procedures and cash handling.
  • Ensuring compliance to company policy & procedure including safety &security .
  • Monitor the forecourt for drive offs.
  • Ensuring the stock is full replenished and rotated.
  • Deliveries are received and unpacked in a timely manner.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for customers.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Education

Advanced Diploma - Hospitality Management

Carrick Institute
Sydney, NSW
09-2009

Bachelor of Arts -

Govt. Rajendra College
Punjab,India
03-2007

Skills

  • Customer service
  • Active listening
  • Complaint handling
  • Payment processing
  • Follow-up skills
  • Service upselling
  • POS systems expert
  • Prioritization

Interests

  • Reading
  • Gardening
  • Music
  • I like trying new recipes and food trends

Timeline

Customer Service Representative

Coles
10.2016 - 11.2022

Customer Service

Woolworths
02.2011 - 09.2016

Advanced Diploma - Hospitality Management

Carrick Institute

Bachelor of Arts -

Govt. Rajendra College

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RAMAN SIDHU