C++
Ramanateja Andraju
Townsville,QLD
Summary
Highly motivated IT graduate seeking a relevant position, which would enable me to utilize my extensive skills and knowledge of Information systems, Computer networks, Design Thinking, and Business Analytics. My goal in performing all my duties is to provide the ultimate in customer service excellence. Master of Information Technology Computing and Networking with an ability to learn and master skills and technologies quickly and work efficiently as an individual and also as part of a team. Extensive Knowledge of Business analysis concepts such as Requirements Analysis, Stakeholder communication, Risk Management, Business Process Management and documentation Experienced in providing exceptional customer service with patience, attentiveness, clear communication and time management. Remarkable capability in balancing multiple tasks and competing demands in parallel. Stellar experience in leadership, decision making, dealing with conflict and handling complex concepts and problems. Good understanding in Emerging technologies and Design thinking methodologies to create human-centered outcomes in an agile environment to help align diverse teams to focus on shared outcomes for real world solutions.
Overview
3
3
Languages
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Shift Supervisor
Pizza Hut the Lakes
Townsville , QLD
2019.10 - 2020.12
- Client Focus - Met and exceeded immediate and future needs of clients.
- Delivered excellent customer care over the phone and face to face.
- Strong Communication - Demonstrated empathy and understanding within the work and within the job environment - expressing opinions appropriately, listening to the message being delivered.
- Teamwork - Worked effectively with the team to achieve group goals.
- Worked to accomplish business results.
- Action / initiative - Met objectives, solved problems before being asked or required to do so.
- Conceptual Thinking - Effectively pieced information into a cohesive whole and presented in a clear and concise manner.
- Quality of Work - Paid attention to detail and quality of work produced, ensuring excellence and always strived to find ways to improve outputs.
- Written Communication - Effectively translated ideas and concepts into clear and concise reports and documents.
- Took responsibility in managing various scenarios in the store ensuring effective handling of complaints and queries.
- Acknowledged by the management for handling stressful situations through a composed and organized workflow.
- Achieved high levels of customer satisfaction ratings through optimal time management, providing quality food and ensuring quick service to the customers.
- Managed multiple food delivery systems in the store including Deliveroo and Online orders ensuring timely delivery of food from the store.
- Resolved various issues and complaints both in-store and on phone calls reaching positive outcomes thereby maintaining customer loyalty.
- Communicated efficiently with the team and management promoting morale among the staff and contributed immensely in increasing the productivity levels of the team.
- Successfully assisted various business operations in the store system including stock and inventory management, roster management and business operations.
- Trained 20 new employees on customer service responsibilities such as responding to request for assistance calls appropriately, effectively and in keeping with company standards and protocols.
CUSTOMER SUPPORT EXECUTIVE
Concentrix Daksh India PVT LTD
India
2018.09 - 2019.07
- Responded to customer concerns and implemented changes to accounts to resolve issues through Calls or Email.
- Conducted 40 outbound calls per day to assess ongoing customer needs and recommend solutions.
- Achieved Star Performer Award for the half year by reaching daily targets and maintaining high quality marks on quality assurance evaluations.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Listened to customers' questions and concerns to provide answers or responses.
- Reviewed and applied changes to customer account profiles in our Office tools.
Customer Support Executive
Hinduja Global Solutions
India
2017.04 - 2018.05
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Examined claims forms and other records to determine insurance coverage.
Education
Masters of Information Technology - Computing & Networking
James Cook University
2019.07 - 2021.05
Bachelor of Computer Applications - Programming And System Analysis
Aditya Degree College
India 2013.06 - 2016.05
Skills
Complaint resolution
undefinedAccomplishments
- Achieved Score of 64 points in Pearson Vue English Language Testing System.
- Completed Training in JAVA and Salesforce from Satya Technologies, Hyderabad.
- Attended various workshops on Information technology, HTML, Python and Android Programming.
Software
Java
Android Programming
HTML
Python
Microsoft Office
Languages
English
Telugu
Hindi
References
Available on Request
Timeline
Shift Supervisor
Pizza Hut the Lakes
2019.10 - 2020.12
Masters of Information Technology - Computing & Networking
James Cook University
2019.07 - 2021.05
CUSTOMER SUPPORT EXECUTIVE
Concentrix Daksh India PVT LTD
2018.09 - 2019.07
Customer Support Executive
Hinduja Global Solutions
2017.04 - 2018.05
Bachelor of Computer Applications - Programming And System Analysis
Aditya Degree College
2013.06 - 2016.05