RAMANDEEP Buttar
Park Ridge,QLD
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Diligent Customer care officer with solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Foundever
07.2022 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative
Brisbane Luxury Cabs
05.2021 - 07.2022
- My job is to handle a range of clerical and administrative duties
- Excellent verbal and written skills
- Adept at using technology
- Excellent time management and organisation skills
- Detail oriented and resourceful
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education Consultant
Career Creator
08.2015 - 03.2021
- Provided personalized support for students with special needs, enhancing their learning experiences and fostering academic success.
- Provided recommendations for modification, development or improvement of educational programs as school board member.
- Promoted collaboration among students through group work activities, fostering critical thinking skills and teamwork abilities.
- Researched state-of-the-art teaching techniques to present new methods to instructors to help enhance teaching skills.
- Collaborated with cross-functional team of [Number] advisors, boosting retention and graduation rates [Number]%.
Education
H. S. C -
Dashmesh Public School
S.S.C. -
Dashmesh Public School
Bachelor of Science - Information Technology
PTU
India03-2010
Skills
- Adept to technology
- Updated soft skills techniques
- Internet-based data management
- Proficient in MS Office suite
- Working knowledge of DBMS Packages
- MS Access
- SQL Server 2000
- SQL Server 2005
- Customer service
- Critical thinking
- Student engagement
- Inbound customer service
- Computer proficiency
- Inclusive education
- Data entry
Hobbies and Interests
- In my spare time I enjoy yoga, exploring places and shopping.
- I also enjoy socializing with new people which has helped further build my ability to communicate clearly with others and pay attention to detail.
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
english
A good team player ability to handle pressure, dedicated to maintaining standard in performance, hardworking, humble and quick to duties. I want to explore and learn about new things.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Care Representative
Foundever
07.2022 - 09.2024
Customer Service Representative
Brisbane Luxury Cabs
05.2021 - 07.2022
Education Consultant
Career Creator
08.2015 - 03.2021
S.S.C. -
Dashmesh Public School
H. S. C -
Dashmesh Public School
Bachelor of Science - Information Technology
PTU
Similar Profiles
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
CEDRIC LAUPENCEDRIC LAUPEN
Conseiller clientèle at FOUNDEVERConseiller clientèle at FOUNDEVER
TAWIANA MILONTAWIANA MILON
Chat & Phone Tech Support/ Customer Service Agent at FoundeverChat & Phone Tech Support/ Customer Service Agent at Foundever