Ramandeep Kaur
Parramatta,NSW
Summary
As a Compliance Officer at Samsung Australia, my primary role is to ensure that the business complies with internal and external regulations, policies, and standards. I work closely with various departments and stakeholders to provide solutions, analysis, and coordination for projects and initiatives, supporting the smooth operations and effective management of the business. In my role, I utilize my innovative and collaborative approach to identify and address compliance risks and challenges. I conduct thorough assessments and audits to identify areas of non-compliance and develop strategies to mitigate risks and improve compliance processes. I also provide guidance and training to employees to ensure they understand and adhere to compliance requirements. With my educational background, including a Graduate Certificate in Organisational Leadership and a Master of Information Systems, I have a strong foundation in business administration, management, and information technology. I have also obtained relevant certifications, such as CISA Cert Prep, which demonstrates my expertise in IT auditing and control. Furthermore, my experience as a Performance and Reporting Analyst at BGIS has allowed me to leverage my IT skills and CISA certification to monitor, measure, and report on project and contract performance. I collaborate with internal and external stakeholders to identify and resolve any compliance issues or risks, ensuring adherence to quality standards and best practices. In addition to my professional experience, I bring a diverse skill set acquired from various roles, including being a cosmetic tattoo artist, mystery shopper, sales executive, and beauty therapist. These experiences have honed my ability to adapt to different challenges and industries, and I am always eager to continue learning and delivering high-quality results. Overall, my diligence, professionalism, and commitment to continuous learning make me a valuable asset in ensuring compliance and driving the success of the organization. I am passionate about staying up to date with the latest compliance regulations and best practices, and I am always ready to take on new opportunities that contribute to both my personal growth and the overall compliance objectives of the organization. Resourceful reporting analysis professional well-versed in the creation of data collection techniques and guidelines. Pursuing a role in which a resourceful nature and industry knowledge will be highly utilized. Goal-oriented [Job Title] successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Performance & Reporting Analyst
BGIS(DCJ)
Parramatta
01.2024 - Current
- I utilize my IT skills and expertise to monitor and track the performance of various projects and contracts
- This involves analyzing key performance indicators (KPIs), tracking progress, and identifying any deviations from set targets or benchmarks
- I prepare comprehensive reports and analysis on the performance of projects and contracts
- This includes gathering and compiling data, conducting data analysis, and presenting findings to stakeholders
- I collaborate with internal and external stakeholders to identify any potential risks or issues that may impact project or contract performance
- I assess the risks, develop strategies to mitigate them, and work towards their resolution to ensure compliance with quality standards and best practices
- I work closely with internal teams, such as project managers, operations, and finance, as well as external stakeholders, including clients and vendors
- I continuously evaluate and improve performance monitoring and reporting processes
- This involves identifying areas for enhancement, implementing new tools or technologies, and streamlining reporting procedures to increase efficiency and accuracy
- I ensure that project and contract performance aligns with established quality standards and compliance requirements
- I conduct regular audits and assessments to identify any non-compliance issues and work towards their resolution, ensuring adherence to industry regulations and best practices
- I stay updated with the latest trends and best practices in performance monitoring and reporting
- I actively participate in professional development activities, attend relevant workshops or training sessions, and seek opportunities to enhance my skills and knowledge in this field.
Compliance Officer (MS gov relations and internal audit/Associate)
Samsung
Sydney
06.2021 - Current
- I create and maintain policies and procedures to ensure adherence to legal and regulatory requirements
- I also design training programs to educate employees on compliance issues
- I regularly review and evaluate internal processes to identify any potential compliance risks
- This includes conducting audits, risk assessments, and investigations to ensure that the organization is compliant with relevant laws and regulations
- I often report their findings to senior management and provide recommendations on how to address compliance gaps
- I may also liaise with external regulatory bodies and ensure timely reporting of any incidents or violations
- I stay up to date with changes in laws and regulations that may impact the organization
- I assess the potential impact of these changes and make necessary adjustments to policies and procedures
- I play a vital role in fostering a culture of ethics and integrity within the organization
- I find abnormal activities and manage assets & stock-take
- I create and analyze reports using advanced Excel skills and PowerPoint to address issues and compliance
- I also perform administrative duties and ensure compliance to work health and safety requirements.
Store Leader
Travelex Money Exchange
Sydney Airport
09.2017 - 03.2021
- I demonstrated a high degree of flexibility, self-direction, and the ability to relate positively and respectfully to stakeholders across all levels
- I consistently met all applicable individual productivity standards and proactively took ownership of assigned tasks as well as additional responsibilities
- I provided customer service, recommended products, and upsold
- I managed office operations and administration, answered queries and client requirements, maintained a filing system for key documents, and conducted bank reconciliations and generated profit and loss statements
- I examined business processes and provided solutions to customer issues
- I also managed and trained a team, enforced company policies, and ensured compliance to relevant standards.
Skills
- Client Management and Relations
- Assessment & Interpretation
- Business Process Management
- Data Privacy and Security
- Anti-Money Laundering (AML) and Know Your Customer (KYC)
- Corporate Governance
- Policy Development and Implementation
- Technical Specialism
- Ethical & Principle
- Regulatory Compliance
- Risk Management
- Auditing and Monitoring
- Team Management and Collaboration
- Integrity
- Compliance to Standards & KPIs
- Problem Identification and Resolution
- Creative Problem Solving
- Leadership Skills
- Analytical Thinking
- Maintaining Confidentiality
- Time Management
- Quality control
- Data Analysis & Visualization
- Master data handling & Reports
- Asset Management
- Accuracy and efficiency
- Prioritization
- Data Validation
- Presentation Materials
- Microsoft Excel
- Reporting guidelines and criteria
- Data maintenance processes
- Analytical mindset
- Adaptive Learning
- Data Analysis
- Data Collection
Affiliations
Member, Australian Computer Society
Accomplishments
- Demonstrated outstanding commitment to excellence
- Commenced work at Travelex Money Exchange as a Sales Consultant
- Recognised as the Best Sales Consultant of the Year in Knowledge in 2018
- Answered more than 50 incoming calls and served up to 40 customers per day
- As a Store Leader, met individual Key Performance Indicator – achieving 100% result
Timeline
Performance & Reporting Analyst
BGIS(DCJ)
01.2024 - Current
Compliance Officer (MS gov relations and internal audit/Associate)
Samsung
06.2021 - Current
Store Leader
Travelex Money Exchange
09.2017 - 03.2021
Key Skills And Attributes
- Extreme composure in handling demanding situations; demonstrates strong commitment in always completing tasks efficiently and responsibly whilst maintaining keen attention to detail
- Highly flexible and resilient; able to easily adapt to organisational changes and learn new skills rapidly and effectively; works quick with minimal or no supervision with the ability to handle teams
- Excellent written and oral communication skills, with an ability to convey information professionally, concisely and without ambiguity; comfortable in interacting with people from a diverse range of backgrounds
- LinkedIn Certification
- Business Analyst & Project manager Collaboration
- Understanding Logistics
- Preparing for an Audit
- CISA Cert Prep: 1 Auditing Information Systems for IS Auditors
- Technical Skills
- Sound level of skills in computer operation including the effective use of a wide range of programs including
- Programming Languages
- Basic HTML, PHP, C#, C, C++, SQL, Database, Oracle, V-lookup
- Computer Systems
- Windows XP/Vista/7, Windows10, Linux OS
- Computer Software
- Advance Microsoft Office (Word, Excel, PowerPoint, and Access) SAP, NERP, CAP, GMES, GCIC, GSPN, CS PORTAL INETRNAL S/W’S
- Qualifications
- Graduate Certificate in Organisational Leadership, Excelsia College, March 2024
- Professional Year Program, Performance Education, Dec 2017 – Dec 2018
- Master of Information System Professionalism, University of Southern Queensland Surry Hills, Jul 2015 – Sep 2017
- Bachelor of Computer Applications, Guru Nanak Dev. University, Mar 2011 – Mar 2014
- Diploma of Web Designing, June 2011- Aug 2011
Previous Employers
- Samsung, Compliance Officer, CISA, Business Analyst, Project Manager
- Travelex Money Exchange, Sales Consultant
- PAYAM Data Recovery, IT Support Helpdesk
- Indian and Pakistan Restaurant, Assistant Manager, Customer Service
Current Employer
Bgis
Personal Information
Title: Performance and Reporting Analyst
References
Available Upon Request
References
References available upon request.
Key Skills And Attributes
- Extreme composure in handling demanding situations; demonstrates strong commitment in always completing tasks efficiently and responsibly whilst maintaining keen attention to detail
- Highly flexible and resilient; able to easily adapt to organisational changes and learn new skills rapidly and effectively; works quick with minimal or no supervision with the ability to handle teams
- Excellent written and oral communication skills, with an ability to convey information professionally, concisely and without ambiguity; comfortable in interacting with people from a diverse range of backgrounds
- LinkedIn Certification
- Business Analyst & Project manager Collaboration
- Understanding Logistics
- Preparing for an Audit
- CISA Cert Prep: 1 Auditing Information Systems for IS Auditors
- Technical Skills
- Sound level of skills in computer operation including the effective use of a wide range of programs including
- Programming Languages
- Basic HTML, PHP, C#, C, C++, SQL, Database, Oracle, V-lookup
- Computer Systems
- Windows XP/Vista/7, Windows10, Linux OS
- Computer Software
- Advance Microsoft Office (Word, Excel, PowerPoint, and Access) SAP, NERP, CAP, GMES, GCIC, GSPN, CS PORTAL INETRNAL S/W’S
- Qualifications
- Graduate Certificate in Organisational Leadership, Excelsia College, March 2024
- Professional Year Program, Performance Education, Dec 2017 – Dec 2018
- Master of Information System Professionalism, University of Southern Queensland Surry Hills, Jul 2015 – Sep 2017
- Bachelor of Computer Applications, Guru Nanak Dev. University, Mar 2011 – Mar 2014
- Diploma of Web Designing, June 2011- Aug 2011
Previous Employers
- Samsung, Compliance Officer, CISA, Business Analyst, Project Manager
- Travelex Money Exchange, Sales Consultant
- PAYAM Data Recovery, IT Support Helpdesk
- Indian and Pakistan Restaurant, Assistant Manager, Customer Service
Current Employer
Bgis
Personal Information
Title: Performance and Reporting Analyst
References
Available Upon Request
References
References available upon request.
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