Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Keyskillsattributes
Keyskillsattributes
Generic

Ramandeep Kaur

Parramatta,NSW

Summary

Solution-driven, Diligent, and well-presented Team Lead knowledgeable in Compliance, Risk, Audit, and Reporting analyst roles and offering high Caliber strengths in client management, relations with stakeholders, and support in operations in a business environment. Has the innate ability to connect with clients/businesses and to tailor services depending on client/business needs and requirements. A sharp Coordinator with a verifiable history of achieving individual and team goals, positively impacting overall business performance. Personable business professional bringing successful 6 year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Performance & Reporting Analyst

BGIS
01.2024 - Current
  • Generating reports and updating Quote register on daily basis
  • Approving work orders on daily basis by cross checking data
  • Administrative Roles & Responsibilities (Maintaining assets register and Birthday register)
  • Reporting and Analysis includes comprehensive reports and gathering and compiling data, conducting data analysis, and presenting findings to stakeholders Monthly
  • Communicating with Vendors for Monthly and Quarterly Reports
  • Ensuring reports are accurate and clear and provide meaningful insights to support decision-making
  • Performance Monitoring involves analyzing key performance indicators (KPIs), tracking progress, and identifying deviations from set targets or benchmarks
  • Welcoming on board and Training to new hired employees
  • Analyzing overdue and duplication of work orders to meet KPI's
  • Fulfilling DCJ client's technical enquiries or others.
  • Improved existing reporting by researching data sources, compiling data and designing output.
  • Prepared documentation for business analysts and updated client data.
  • Reduced turnaround time for ad-hoc report requests, enhancing internal client satisfaction levels.
  • Extracted data from reporting tools to manage wireless inventory for 50 major vendors.
  • Prepared monthly ad hoc reporting in alignment with client needs.
  • Trained team members on the use of reporting tools, increasing overall productivity within the department.
  • Managed guidelines for calculations for metrics and analysis.
  • Applied advanced Excel functions and filters to support infrastructure.
  • Implemented improved reporting techniques, resulting in performance deficiencies identification.

Compliance Officer

Samsung
06.2021 - 01.2024
  • Conducting regular audits and assessments to identify any non-compliance issues and work towards their resolution, ensuring adherence to industry regulations and best practices and aligning with established quality standards and compliance requirements
  • Evaluate Process improvement involves identifying areas for enhancement, implementing new tools or technologies, and streamlining reporting procedures to increase efficiency and accuracy
  • Risk Identification and Mitigation is to collaborate with internal and external stakeholders to identify any potential risks or issues
  • I assess the risks, develop strategies to mitigate them and work toward their resolution
  • Audit third-party financial Reports to find anomalies (In Warranty/Out of Warranty) Finding abnormal activities: Warranty check/manipulated KPI/LTP/REPORTS/CHARGEBACK ETC
  • Assisting with managing internal and external regulatory audits
  • Investigate all non-compliance incidents and discrepancies
  • Provide practical advice and guidance to stakeholders concerning improving the effectiveness of governance, risk management, and control processes over their operations
  • Assisting with the preparation of submissions, reports, and briefing notes on audits and investigations and coordinate post-audit follow-up activities to ascertain the adequacy and effectiveness of management's actions to address audit findings
  • Effectively review, explore & manage the customer complaints process with associated tasks, correspondence & reporting
  • Utilizing strategies to resolve process failures, control gaps, and other issues identified
  • (ROOT CAUSE ANALYSIS) Demonstrated ability to obtain and analyse information from diverse sources, identify and escalate risks, and produce sound, well-reasoned, and evidence-based reports, and recommendations
  • Ensure all actions/practices are in line with the RTOs governing policies, standards, and agreements
  • (ACL) Develop and implement continuous improvement plans (SOP) and structured staff development programs to ensure compliance requirements are adhered to and maintained
  • Assist with developing and updating company policies and procedures and key documents
  • Monitor and support all scrapping activities performed by the RLI operation
  • Ensuring that all scrapping activities conducted by the RLI operation are monitored and reported
  • Review and approve all scrapping activities
  • Ensuring that all certificates of recycling COD are reviewed correctly
  • Meeting with mandatory stakeholders about scrapping activities and pending status every week
  • Updating and maintained system parameters and master data such as Product Specifications
  • Ensuring all data/products are compliantly stored, handled, packed, and dispatched
  • Ensuring Compliance with Work Health and Safety requirements
  • Reporting findings to senior management and providing recommendations on how to address compliance gaps
  • I may also liaise with external regulatory bodies and ensure timely reporting of any incidents or violations
  • Keeping up with regulatory changes up to date within laws and regulations that may impact the organization
  • I assess the potential impact of these changes and make necessary adjustments to policies and procedures
  • Promoting a culture of compliance plays a vital role in fostering a culture of ethics and integrity within the organization
  • This involves training and educating employees on compliance obligations, conducting awareness campaigns, and encouraging employees to report any potential violations
  • Managing assets & performing Stock-take in Service Division quarterly including loan unit, testing, sample and buffer stock internally and externally (Registration, update on agreement forms)
  • Creating & Analyzing reports with advanced EXCEL SKILLS and PPT to address the issues/compliance
  • Checking and Balance on Service area, such as service operational process and warranty/Operational support across the division, processes, and system procedure GPPM and HQ standard
  • Daily execution of G-CIC check calls and proactive follow-up with ASC on abnormal bills are essential for achieving our 100% KPI
  • Similarly, daily WHCS check call execution and systematic data follow-up are crucial for meeting our performance targets
  • Additionally, conducting weekly pickup service reports and check calls, and following up with ASC and customers are vital for ensuring quality service delivery
  • Verifying warranty bill travel/freight claims using Google Maps and accurately updating check call results in the G-CIC system are integral to maintaining accuracy and efficiency
  • Lastly, ensuring that the check call process and policy are adhered to is paramount for maintaining high standards.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Prepared and submitted regulatory filings in timely manner.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
  • Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
  • Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.

Store Leader

Travelex Money Exchange
09.2017 - 03.2021
  • Demonstrates a high degree of flexibility, self-direction, and the ability to relate positively and respectfully to stakeholders across all levels, including 40+ customers and staff members
  • Consistently meets all applicable individual productivity standards and proactively took ownership of assigned tasks as well as additional responsibilities
  • Customer service: Recommend products and upsell
  • Office management and administration: Answer queries and client requirements received via phone or in person
  • Maintained filing system for all key documents
  • P&L reports
  • Finance & Compliance: Conduct bank reconciliations on a daily basis
  • Generate profit and loss statements every day
  • Examine business process and providing solution to customer issues
  • Read P&L Reports and Store budgeting
  • Ensure to follow Anti-Money Laundering and Counter-Terrorism Financing Act 2006
  • Making sure staff is compliant to security protocols
  • Ensuring staff following Customer due diligence (CDD) and supplier vetting using sanctions lists or restricted or denied parties lists
  • Make certain everyone is safe by checking compliance and Risk assessment
  • Team management and collaboration: Set team targets on a day-to-day basis
  • Follow up with team members via email or in person
  • Train and coach team members about products and new offerings
  • Enforcing company policies on personnel
  • Conscientious and reliable; ensures full compliance to relevant Travelex Money Exchange standards.
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated clearance events to clear shelf space for new product lines.
  • Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
  • Achieved sales targets consistently by motivating team members and creating a positive work environment.
  • Answered questions about store policies and addressed customer concerns.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Graduate Certificate in Organisational Leadership -

Excelsia College
03.2024

Professional Year Program -

Performance Education
12.2018

Master of Information System Professionalism -

University of Southern Queensland Surry Hills
09.2017

Bachelor of Computer Applications -

Guru Nanak Dev. University
04.2015

Diploma of Web Designing -

03.2014

Skills

  • Auditing and Monitoring
  • Client Management and Relationship Building
  • Team Management and Collaboration
  • Compliance to Standards & KPIs
  • Business Process Management
  • Quality control/Assurance
  • Technical Specialism
  • Leadership and Decision-Making Skills
  • Communication Skills
  • Data Analysis and Presentation Skills
  • Master data handling & Reports
  • Anti-money laundering (AML) and Know Your Customer (KYC)
  • Detailed Oriented
  • Problem Identification and Resolution
  • Creative Problem Solving
  • Analytical Thinking
  • Maintaining Confidentiality
  • Time Management
  • Calculating Profitability Metrics (P&L Reports and EBITDA Compliance to Standards & KPIs
  • Basic HTML
  • PHP
  • C#
  • C
  • C
  • SQL
  • Database
  • Oracle
  • V-lookup
  • Windows XP/Vista/7
  • Windows10
  • Linux OS
  • Advance SAP
  • NERP Advanced
  • Microsoft Office (Word, Excel, PowerPoint, and Access)
  • SAP
  • NERP
  • CAP
  • GMES
  • GCIC
  • GSPN
  • CS PORTAL INTERNAL S/W'S
  • BSAFE
  • MANHATTAN
  • Quote Register
  • Avetta
  • Microsoft Excel
  • Accuracy and efficiency
  • Adaptive Learning
  • Presentation Materials
  • Report automation
  • Reporting procedures
  • Reporting efficiency and accuracy
  • Predictive Analytics
  • Concise time management
  • Continuous Improvement
  • Data Analysis
  • Prioritization
  • Data Quality Assurance
  • Database Management
  • Quantitative Analysis
  • Report Development
  • KPI Tracking
  • Stakeholder Communication
  • Price Testing and Analysis
  • Operations Analysis
  • Risk Assessment
  • Executive-Level Presentations
  • Documentation Management
  • Forecasting and planning
  • SWOT Analysis
  • Team Collaboration
  • Customer Communication
  • Documentation
  • Strategic Planning
  • Project Management
  • Process Improvement
  • Technical Support
  • Workflow Analysis
  • Gap analysis

Certification

  • Business Analyst & Project manager Collaboration
  • Understanding Logistics
  • Preparing for an Audit
  • CISA Cert Prep: 1 Auditing Information Systems for IS Auditors
  • Professional Affiliation (Australian Computer Society)
  • Anti-Money Laundering and Counter-Terrorism Financing Act 2006
  • What Is a PMO(LinkedIn)
  • Cloude computing and services (LinkedIn badge)

Accomplishments

  • Demonstrated outstanding commitment to excellence
  • Commenced work at Travelex Money Exchange as a Sales Consultant
  • Recognised as the Best Sales Consultant of the Year in Knowledge in 2018
  • Answered more than 50 incoming calls and served up to 40 customers per day.
  • As a Store Leader, met individual Key Performance Indicator - achieving 100% result.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Performance & Reporting Analyst

BGIS
01.2024 - Current

Compliance Officer

Samsung
06.2021 - 01.2024

Store Leader

Travelex Money Exchange
09.2017 - 03.2021

Graduate Certificate in Organisational Leadership -

Excelsia College

Professional Year Program -

Performance Education

Master of Information System Professionalism -

University of Southern Queensland Surry Hills

Bachelor of Computer Applications -

Guru Nanak Dev. University

Diploma of Web Designing -

Keyskillsattributes

  • Extreme composure in handling demanding situations; demonstrates strong commitment in always completing tasks efficiently and responsibly whilst maintaining keen attention to detail.
  • Highly flexible and resilient; able to easily adapt to organisational changes and learn new skills rapidly and effectively; works quick with minimal or no supervision with the ability to handle teams.
  • Excellent written and oral communication skills, with an ability to convey information professionally, concisely and without ambiguity; comfortable in interacting with people from a diverse range of backgrounds.

Keyskillsattributes

  • Extreme composure in handling demanding situations; demonstrates strong commitment in always completing tasks efficiently and responsibly whilst maintaining keen attention to detail.
  • Highly flexible and resilient; able to easily adapt to organisational changes and learn new skills rapidly and effectively; works quick with minimal or no supervision with the ability to handle teams.
  • Excellent written and oral communication skills, with an ability to convey information professionally, concisely and without ambiguity; comfortable in interacting with people from a diverse range of backgrounds.

Similar Profiles

CREATE PROFILE
Ramandeep Kaur