Ramandeep Kaur
Summary
Dynamic Customer Service Representative with proven expertise at Australia Post, adept at resolving complex inquiries and enhancing customer loyalty through empathetic communication and critical thinking. Skilled in CRM software and call management, I consistently deliver effective solutions, ensuring customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Australia Post
04.2024 - Current
- Managing approximately 6 calls or 7 email enquires in an hour.
- Assisting customers with inquiries regarding postal services, including package tracking, delivery issues, and general information about products and services
- Investigate customer issue, track packages, escalate unresolved issue or higher level when necessary
- offer alternative solutions or compensation in cases when Australia is at fault, ensuring customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customer.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
The Eleet Real Estate
02.2023 - 12.2023
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Verified accuracy of data entered into system to produce error-free reports.
- Organized, sorted, and checked input data against original documents.
- Communicated with clients to understand property needs and preferences.
- Managed multiple listings simultaneously while maintaining consistent communication with all parties involved in each transaction.
- Coordinated appointments to show marketed properties.
Customer Service Cashier
Pizza Hut
04.2021 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Education
Master in Computer Applications - IT
CGC Collage of Landran
India07-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Call center operations
- Call management
- Customer relationship management (CRM)
- De-escalation techniques
- Complaint handling
- CRM software
Timeline
Customer Service Representative
Australia Post
04.2024 - Current
Customer Service Representative
The Eleet Real Estate
02.2023 - 12.2023
Customer Service Cashier
Pizza Hut
04.2021 - 07.2022
Master in Computer Applications - IT
CGC Collage of Landran
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