Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramandeep Kaur

Melbourne

Summary

Detail-oriented and experienced Accounting Administrator with a solid background in accounts payable, accounts receivable, payroll, and data entry. Proven ability to manage high volumes of transactions accurately and efficiently. A dedicated team player with strong organizational skills and a proactive attitude toward learning and adapting to new accounting systems and processes. Seeking to leverage my accounting expertise and administrative capabilities to support the financial operations of a dynamic and growth-focused organization.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Silk Contract Logistcs
04.2025 - Current
  • Allocating, monitoring, and shipping all orders in a daily basis.
  • Assigning vehicles to delivery or transport tasks based on availability, capacity, and route requirements
  • Liaising with drivers, transport providers, and customers to ensure smooth operations. 
  • Ensuring correct loading of goods based on vehicle capacity and load regulations.
  •  Managing all transport documentation, Consignment notes, POD’s, driver run sheets.
  •  Managing all outbound and inbound paperwork including dispatch manifests, charging customers, pallet dockets. 
  • Allocating, monitoring, and shipping all orders in a daily basis.
  • Managing and looking after multiple major customers.(Nestle, Saputo)
  • Identifying and addressing potential issues that may arise, such as delays, damage, or shortages, to ensure timely and efficient transportation. 
  • Resolving issues with pickers- stock adjustment, stock relocation, location issues.
  • Managing returns from customer 
  • Freight booking (Silk and outside carriers) in daily basis. 
  • Managing export orders through containers.  Continuously monitoring orders and solving issues with inventory: SKU set up, stock adjustment.

Account Receivable & Account Payable

Sahib Transport
04.2022 - Current
  • Invoicing and emailing to customers on a weekly basis.
  • Processing full time employee's salary payments.
  • Placing orders for stationery and supplies.
  • Bank/ Credit Card Payment Reconciliations (100-150) Transaction per Day.
  • Payment Reconciliations with customer jobs.
  • Maintain accurate records and documentation for all transactions.
  • Assist in month-end closing activities and financial reporting.
  • Matching payments to invoice numbers.
  • Solving invoice related issues for customers.
  • Extracting Rates from system and preparing Rate Schedule for customers.
  • Preparing weekly reports of pending jobs to Depots and management.
  • Checking invoices against purchase orders and receiving reports to ensure accuracy.
  • Verifying that payments are made correctly and reconciling with Supplier's statements.
  • Keeping Supplier's information up-to-date.
  • Responding to Suppliers inquiries and resolving issues.
  • Software: Salesforce, Xero, MYOB, Translogix, Blue Yonder, Zendesk, Sapphire

Customer Service Representative

Silk Contract Logistics
05.2021 - 04.2022
  • Allocating, monitoring, and shipping all orders in a daily basis.
  • Assigning vehicles to delivery or transport tasks based on availability, capacity, and route requirements.
  • Liaising with drivers, transport providers, and customers to ensure smooth operations.
  • Ensuring correct loading of goods based on vehicle capacity and load regulations.
  • Managing all transport documentation, Consignment notes, POD's, driver run sheets.
  • Managing all outbound and inbound paperwork including dispatch manifests, charging customers, pallet dockets.
  • Managing and looking after multiple major customers.(Nestle, Saputo)
  • Identifying and addressing potential issues that may arise, such as delays, damage, or shortages, to ensure timely and efficient transportation.
  • Resolving issues with pickers- stock adjustment, stock relocation, location issues.
  • Managing returns from customer.
  • Freight booking (Silk and outside carriers) in daily basis.
  • Managing export orders through containers.
  • Continuously monitoring orders and solving issues with inventory: SKU set up, stock adjustment.

Returns Coordinator

Catch.com
04.2020 - 05.2021
  • Actuating payment allocations through Unity payments portal (Processing refunds, Store credits, and Gift Card refunds).
  • Authorising returns and refunds by communicating with buyers, payments team and stock control.
  • Liaising with Customers and suppliers via email/phone regarding defects in returning products.
  • Managing the customer refund process through unity.
  • Managing internal stakeholder queries.
  • Adhere to KPI timelines in order to resolve tickets raised by customers through Salesforce and Zendesk.
  • Solving cases created by customer through Help desk in Salesforce.
  • Record enrolments inside Salesforce and Unity in conjunction with various data entry & record management tasks.
  • Bridging the gap between supplier and customer to resolve issues regarding faulty products.
  • Managing the daily credit holds with suppliers and manufacturers.
  • Managing reporting requirements and generating insights through Unity and Salesforce.

Billing Analyst

Hall's Group
04.2018 - 03.2020
  • Company Overview: Logistic Company NZ
  • Processing of credit and recharges.
  • Invoicing and emailing to customers on a weekly basis.
  • Payment Reconciliations with customer jobs.
  • Calculating Sales Report.
  • Solving invoice related issues for customers.
  • Extracting Rates from system and preparing Rate Schedule for customers.
  • Calculating monthly revenue accruals.
  • Preparing weekly reports of pending jobs to Depots and management.
  • Providing information to Auditors regarding billing processes.
  • Liaised with Business Development and Operations on rating and resolved customer issues.
  • Logistic Company NZ

Customer Support (Data Entry)

Hall's Group
04.2016 - 09.2018
  • Company Overview: Logistic Company NZ
  • Log all queries received in the company's CRM Customer Services register ensuring customer query details are captured and resolved within the set service level agreements, to maintain the teams KPIs.
  • Research and process claims including (damaged freight, missing, short landed, late delivery) according the processing guidelines.
  • Contact and follow up with customers for additional correspondence.
  • Deciding whether a claim should be processed or denied.
  • Building relationship with key customers to access their customer support requirements.
  • Proactively updating customers with missed or late delivery notifications.
  • Liaise with the sales team to resolve customer related issues.
  • General Operations duties (Scanning POD's in the system, Data entry).
  • Providing pickup and delivery ETA's to clients.
  • Logistic Company NZ

Education

Bachelor of Business - Accounting

Auckland University of Technology
Auckland
01.2018

Skills

  • Customer Service
  • Effective communication skills
  • Detail-oriented analysis
  • Effective organizational skills
  • RF Scanning
  • Experience with SAP systems
  • Teamwork
  • Quickly adjusting to change
  • Prioritization and scheduling
  • Multi-line phone talent
  • Multi-task management

Timeline

Customer Service Representative

Silk Contract Logistcs
04.2025 - Current

Account Receivable & Account Payable

Sahib Transport
04.2022 - Current

Customer Service Representative

Silk Contract Logistics
05.2021 - 04.2022

Returns Coordinator

Catch.com
04.2020 - 05.2021

Billing Analyst

Hall's Group
04.2018 - 03.2020

Customer Support (Data Entry)

Hall's Group
04.2016 - 09.2018

Bachelor of Business - Accounting

Auckland University of Technology

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Ramandeep Kaur