Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ramandeep Kaur

Melbourne

Summary

Detail-oriented and experienced Accounting Administrator with a solid background in accounts payable, accounts receivable, payroll, and data entry. Proven ability to manage high volumes of transactions accurately and efficiently. A dedicated team player with strong organizational skills and a proactive attitude toward learning and adapting to new accounting systems and processes. Seeking to leverage my accounting expertise and administrative capabilities to support the financial operations of a dynamic and growth-focused organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Payables and Receivables

Sahib Transport
04.2022 - Current
  • Managed full-cycle Accounts Receivable and Accounts Payable processes, ensuring accurate invoicing, timely collections, and prompt payment of vendor obligations.
  • Reconciled AR and AP ledgers, maintained accurate financial records, and resolved discrepancies in a timely manner.
  • Payment Reconciliations for Bank/ Credit Card Transaction(100-150) per
    Day.
  • Managed approximately 50 customer invoices, credit memos, and vendor bills, maintaining compliance with internal policies and accounting standards.
  • Coordinated with internal departments and external vendors/customers to streamline financial operations and improve cash flow.
  • Assisted in monthly closings by preparing aging reports, account reconciliations, and supporting documentation for audits.
  • Ensured adherence to company policies and internal controls for both receivables and payables transactions.
  • Utilized [MYOB, SAP,EXCEL, XERO] to manage daily transactions and generate financial reports.

Administration Coordinator

Silk Contract Logistics
05.2021 - 04.2022
  • Allocating, monitoring, and shipping all orders in a daily basis.
  • Assigning vehicles to delivery or transport tasks based on availability, capacity, and route requirements.
  • Liaising with drivers, transport providers, and customers to ensure smooth operations.
  • Managing all outbound and inbound paperwork including dispatch manifests, charging customers, pallet dockets.
  • Managing and looking after multiple major customers.(Nestle, Saputo)
  • Identifying and addressing potential issues that may arise, such as delays, damage, or shortages, to ensure timely and efficient transportation.
  • Resolving issues with pickers- stock adjustment, stock relocation, location issues.
  • Freight booking (Silk and outside carriers) in daily basis.
  • Managing export orders through containers.
  • Continuously monitoring orders and solving issues with inventory: SKU set up, stock adjustment.

Returns Coordinator

Catch.com
04.2020 - 05.2021
  • Actuating payment allocations through Unity payments portal (Processing refunds, Store credits, and Gift Card refunds).
  • Authorizing approximately 100 returns and refunds by communicating with buyers, payments team and stock control.
  • Liaising with Customers and suppliers via email/phone regarding defects in returning products.
  • Managing the customer refund process through unity.
  • Managing internal stakeholder queries.
  • Adhere to KPI timelines in order to resolve tickets raised by customers through Salesforce and Zendesk.
  • Solving cases created by customer through Help desk in Salesforce.
  • Bridging the gap between supplier and customer to resolve issues regarding faulty products.
  • Managing the daily credit holds with suppliers and manufacturers.

Billing Analyst

Hall's Group
04.2018 - 03.2020
  • Processing of credit and recharges.
  • Invoicing and emailing approximately 75 customers on a weekly basis.
  • Payment Reconciliations with customer jobs.
  • Solving invoice related issues for customers.
  • Extracting Rates from system and preparing Rate Schedule for customers.
  • Calculating monthly revenue accruals.
  • Preparing weekly reports of pending jobs to Depots and management.
  • Providing information to Auditors regarding billing processes.
  • Liaised with Business Development and Operations on rating and resolved customer issues.

Customer Support (Data Entry)

Hall's Group
04.2016 - 09.2018
  • Log all queries received in the company's CRM Customer Services register ensuring customer query details are captured and resolved within the set service level agreements, to maintain the teams KPIs.
  • Research and process claims including (damaged freight, missing, short landed, late delivery) according the processing guidelines.
  • Contact and follow up with customers for additional correspondence.
  • Deciding whether a claim should be processed or denied.
  • Building relationship with key customers to access their customer support requirements.
  • Proactively updating customers with missed or late delivery notifications.
  • Liaise with the sales team to resolve customer related issues.
  • General Operations duties (Scanning POD's in the system, Data entry).
  • Providing pickup and delivery ETA's to clients

Education

Bachelor of Business - Accounting

Auckland University of Technology
Auckland (NZ)
01.2018

Skills

  • Detail-oriented with strong time management skills
  • Confident in handling customer and vendor queries professionally
  • Skilled in identifying and resolving account discrepancies
  • Ability to multitask in deadline-driven environments
  • Committed to maintaining accuracy, integrity, and confidentiality in all transactions
  • Remains calm and productive under pressure or when handling tight deadlines
  • Proficient in accounting and logistics software, including TRANSLOGIX,SAP, MYOB, XERO, Microsoft Excel, and WMS systems for billing, invoicing, and inventory management

Certification

Health and Safety Representative Certificate.


Timeline

Account Payables and Receivables

Sahib Transport
04.2022 - Current

Administration Coordinator

Silk Contract Logistics
05.2021 - 04.2022

Returns Coordinator

Catch.com
04.2020 - 05.2021

Billing Analyst

Hall's Group
04.2018 - 03.2020

Customer Support (Data Entry)

Hall's Group
04.2016 - 09.2018

Bachelor of Business - Accounting

Auckland University of Technology

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