RAMANDEEP KAUR
Sydney
Summary
Organize and dependadble Individual that holds Masters in IT and is actively looking for new roles in a fast-paced environment. Highly skilled in providing exceptional service to customers.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
12.2023 - Current
- Responded to customer requests for products and services
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled cash at the checkout.
Invoice Clerk
RV Virk Enterprises
05.2023 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Processed invoices and payments in line with company policies and procedures.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Expedited payment processing timeframes with efficient organization of incoming checks, electronic transfers, and credit card transactions.
- Managed invoicing and payment processing operations.
Data Entry Clerk
LAP School
07.2015 - 07.2019
- Executed record filing system to improve document organization and management.
- Greeting visitors.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Updated and maintained student’s information, documents and records.
Computer Teacher
LAP School
07.2015 - 07.2019
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Trained and developed students' skills in word-processing, powerpoint, spreadsheet and database programs.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Managed and maintained computer systems, equipment and mobile devices by cleaning out keyboards and wiping down computer surfaces.
Education
Master of Information Technology - Cyber Security
Victorian Institute of Technology
Sydney, NSW 06-2025
Master of Computer Applications -
Kurukshetra University
Bachelor of Computer Applications -
Kurukshetra University
KurukshetraSkills
- Proficiency in Microsoft (Word, Excel, PowerPoint)
- Customer service
- Active listening
- Critical thinking
- Data entry
- Communication skills
- Leadership
- Problem solving
- Ability to work under pressure
- Teamwork
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Availability
Available immediately
Monday to Sunday
Timeline
Customer Service Representative
Coles Supermarket
12.2023 - Current
Invoice Clerk
RV Virk Enterprises
05.2023 - Current
Data Entry Clerk
LAP School
07.2015 - 07.2019
Computer Teacher
LAP School
07.2015 - 07.2019
Master of Information Technology - Cyber Security
Victorian Institute of Technology
Master of Computer Applications -
Kurukshetra University
Bachelor of Computer Applications -
Kurukshetra University
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