Ramandeep Kaur
Oran Park,Australia
Summary
Experienced transport and customer service professional with over 10 years of experience in operations, customer service, administration, and team coordination. Currently a Transport Officer with Sydney Trains, supporting safe and efficient rail operations in a fast-paced environment. Skilled in stakeholder engagement, operational support, problem-solving, and managing competing priorities. Strong attention to detail, communication, and organisational skills, with the ability to adapt to changing operational demands. Eager to apply transferable skills in workforce coordination, rostering, and resource planning to support trainee operations
Overview
16
16
years of professional experience
Work History
Transport Officer
Sydney Trains
Redfern
08.2025 - Current
- Support the safe and efficient delivery of rail services in a fast-paced operational environment.
- Respond to customer enquiries and resolve issues while providing professional customer service.
- Liaise with train crew, station staff, control centres, and emergency services to coordinate operational responses.
- Monitor compliance with transport policies, safety procedures, and operational requirements.
- Prioritise competing tasks and respond to service disruptions to minimise operational impacts.
- Maintain accurate records, prepare reports, and update operational systems.
- Work collaboratively with internal and external stakeholders to support service delivery.
- Exercise sound judgement and problem-solving skills when managing operational incidents.
- Adapt to changing operational priorities while maintaining high standards of safety and customer service.
Customer Service Manager
Collins Debden Australia
Bella Vista, Australia
05.2023 - 08.2025
- Coordinated daily operations, prioritising workloads and ensuring business objectives were achieved.
- Allocated work and resources to meet operational requirements and service deadlines.
- Monitored performance, prepared reports, and analysed data to support decision-making and continuous improvement.
- Managed customer enquiries and escalated issues, delivering timely and effective resolutions.
- Collaborated with internal teams and stakeholders to improve processes and ensure efficient service delivery.
- Maintained accurate records, processed documentation, and ensured compliance with organisational policies and procedures.
- Trained and supported team members while promoting a collaborative and high-performing work environment.
- Identified process improvements to increase efficiency, productivity, and customer satisfaction.
Administrative Assistant
Anglicare
Sydney, Australia
02.2022 - 05.2023
- Delivered comprehensive administrative support, managing calendars and scheduling meetings efficiently.
- Coordinated travel arrangements to ensure timely and cost-effective solutions.
- Prepared and edited correspondence, reports, and presentations with high accuracy and professionalism.
- Organised and maintained office files, implementing efficient systems for easy retrieval.
Department Manager
Coles Group
Sydney, Australia
07.2016 - 04.2022
- Supervised daily store operations and coordinated team activities to meet operational and customer service targets.
- Allocated staff tasks and adjusted workloads to ensure efficient service and adequate coverage during peak trading periods.
- Monitored team performance, provided coaching, and supported staff development.
- Managed customer enquiries and resolved escalated issues in a professional and timely manner.
- Maintained accurate records, completed administrative tasks, and ensured compliance with company policies and procedures.
- Worked collaboratively with internal stakeholders to support operational priorities and improve business processes.
- Assisted with stock control, inventory management, and coordinating deliveries to maintain product availability.
- Prioritised competing tasks in a fast-paced environment while maintaining high standards of safety, quality, and customer service.
Retail Assistant
Woolworths Supermarkets
Sydney, Australia
03.2017 - 08.2019
- Process sales transactions efficiently using point-of-sale (POS) systems.
- Manage customer inquiries, complaints, and returns in a professional manner.
- Collaborated with team members to enhance customer service standards.
- Trained new staff on operational procedures and customer engagement techniques.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
Customer Service Manager
Brilliant Foods
Sydney, Australia
07.2013 - 06.2016
- Coordinated daily operations to ensure efficient workflow and timely completion of tasks.
- Allocated work to team members and monitored productivity to meet operational targets.
- Maintained accurate records, processed documentation, and prepared reports.
- Monitored inventory levels and coordinated stock replenishment to support business operations.
- Liaised with suppliers, customers, and internal stakeholders to resolve operational issues.
- Ensured compliance with workplace policies, food safety standards, and health and safety requirements.
- Trained and supported team members, promoting a collaborative and productive work environment.
- Identified and implemented process improvements to enhance efficiency and service delivery.
Retail Assistant
Coles Supermarket
Sydney, Australia
10.2010 - 06.2013
- Facilitated customer inquiries and navigated store layout for enhanced shopping experience.
- Collaborated with team to improve overall customer service standards.
- Resolved customer complaints professionally while implementing effective solutions.
Education
Certificate 4 - Disability
Cube Institute
Sydney, AustraliaDiploma - Business Administration
Strathfield College
Sydney, AustraliaCertificate 3 - Bricklaying
TAFE
Sydney, AustraliaDiploma - Business Management
Martin College
Sydney, AustraliaBachelor - Arts
GNDU
Amritsar, IndiaSkills
- Stakeholder Engagement
- Customer Service Excellence
- Administrative Support
- Records & Document Management
- Data Entry & Processing
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- CRM Systems
- Reporting & Data Analysis
- Workforce Planning & Coordination
- Rostering & Schedule Coordination
- Process Improvement
- Compliance & Policy Adherence
- Problem Solving
- Communication & Interpersonal Skills
- Time Management & Prioritisation
Timeline
Transport Officer
Sydney Trains
08.2025 - Current
Customer Service Manager
Collins Debden Australia
05.2023 - 08.2025
Administrative Assistant
Anglicare
02.2022 - 05.2023
Retail Assistant
Woolworths Supermarkets
03.2017 - 08.2019
Department Manager
Coles Group
07.2016 - 04.2022
Customer Service Manager
Brilliant Foods
07.2013 - 06.2016
Retail Assistant
Coles Supermarket
10.2010 - 06.2013
Certificate 4 - Disability
Cube Institute
Diploma - Business Administration
Strathfield College
Certificate 3 - Bricklaying
TAFE
Diploma - Business Management
Martin College
Bachelor - Arts
GNDU