RAMANDEEP KAUR GILL
Melbourne,Australia
Summary
Compassionate and dedicated Disability Support Worker with 2 years of experience providing high-quality care and support to individuals with diverse disabilities. Strong advocate for clients' rights, with a commitment to promoting dignity and respect. Excellent interpersonal and communication skills, able to build rapport with clients, families, and interdisciplinary teams.
Overview
9
9
years of professional experience
Work History
PRODUCTION TEAM LEADER
That'Amore cheese factory
Melbourne, Australia
03.2018 - Current
- Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Conducted performance reviews to measure employee growth and skills
- Collaborated with other departments to ensure successful completion of projects
- Trained new employees regarding machinery operation and safety guidelines
- Implemented preventative maintenance plans and troubleshot issues, and maintained machinery in optimal working condition
DISABILITY SUPPORT WORKER
Care solutions
Melbourne, Australia
03.2022 - 08.2024
- Facilitated social activities for clients to maintain a sense of purpose and community
- Prepared meals according to client dietary requirements
- Massaged patients or applied preparations or treatments to body
- Responded appropriately to physical, emotional and developmental needs of residents
- Skilled at creating a safe environment for clients by monitoring changes in physical or mental health status
- Capable of providing companionship, encouragement and motivation during recovery process
- Knowledgeable about handling emergency situations effectively while maintaining composure under pressure
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Prepared and maintained records of client progress and performed services
CUSTOMER SERVICE REPRESENTATIVE
Spice Treasure restaurant
Melbourne, Australia
01.2016 - 03.2018
- Conferred with customers by telephone or in-person to provide product or service information
- Utilized active listening techniques to gain an understanding of customer needs and resolve issues accordingly
- Applied conflict resolution techniques when disputes arose between customers or staff members
- Recommended improvements in products, services or billing methods to prevent future problems
Education
DISABILITY SUPPORT WORKER -
Care solutions
Melbourne, VIC08.2024
CERTIFICATE 3 - Individual Support
National Career Institute
Melbourne12.2019
DIPLOMA - Hospitality Management
Australian college of Trade
Melbourne12.2016
ADVANCED DIPLOMA -
Melbourne Institute of Training and Technology
MelbourneSkills
- Communication Skills
- Time Management
- Attention to detail
- Patience and flexibility
- Interpersonal communication
- Coaching
Timeline
DISABILITY SUPPORT WORKER
Care solutions
03.2022 - 08.2024
PRODUCTION TEAM LEADER
That'Amore cheese factory
03.2018 - Current
CUSTOMER SERVICE REPRESENTATIVE
Spice Treasure restaurant
01.2016 - 03.2018
DISABILITY SUPPORT WORKER -
Care solutions
CERTIFICATE 3 - Individual Support
National Career Institute
DIPLOMA - Hospitality Management
Australian college of Trade
ADVANCED DIPLOMA -
Melbourne Institute of Training and Technology