Summary
Overview
Work History
Education
Skills
Key Competencies
Additional Qualifications
References
Languages
Timeline
Generic

Ramandeep Singh

Mernda,Australia

Summary

Motivated software engineering graduate with a master’s degree in software engineering, seeking an IT support role to leverage technical and programming skills, troubleshoot issues, and provide excellent customer support. Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.

Overview

10
10
years of professional experience

Work History

Associate Customer Support

Tech Mahindra
06.2022 - 07.2023
  • Provided prompt and courteous customer assistance via phone, email, and chat
  • Resolved inquiries and technical issues with professionalism and empathy, achieving a 20% reduction in resolution time
  • Demonstrated product knowledge to assist customers and contributed to team collaboration
  • Identified and implemented process improvements, fostering a positive team culture
  • Collected and reported customer feedback for continuous improvement.

Intern

Alphesda Intractive
02.2022 - 05.2022
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

US IT Recruiter

SysMind PVT LTD.
12.2017 - 02.2018
  • Recruited, screened, and hired IT job applicants, achieving target goals and fulfilling two jobs for US clients in one month
  • Used proactive sourcing methods and edited resumes to increase candidate matches with client positions.

NOC Engineer

JIO Telecommunications
09.2017 - 11.2017
  • Monitored network towers, established communication between towers, and appointed personnel to fault sites
  • Gathered immediate reports, found critical errors using CISCO platform, and addressed disconnections in fiber channels
  • Achievements: Recognized as one of the best NOC engineers for minimal shortage and errors in the New Delhi area.

Volunteer

Robotics Workshop
09.2013 - 09.2013
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Developed marketing materials for events, increasing public interest and attendance rates.

Education

Master of Software Engineering -

Federation University
Melbourne, Australia
04.2020

Bachelor of Electronics and Communications -

Punjab Technical University
Punjab, India
05.2016

Skills

  • Customer Support
  • User Training
  • Helpdesk Administration
  • Network Configuration
  • HTML ERP-SAP (ABAP/4) Java Typescript C# APIs C REST Microcontroller 8051 VHDL Programming
    - Software Design Documentation Technology Management Presentation Virtual Environments: VMware, VirtualBox
    - PCB Designing SAP (ABAP) MATLAB

Key Competencies

HTML, ERP-SAP (ABAP/4), Java, Typescript, C#, APIs, C++, REST, Microcontroller 8051, VHDL Programming, Software Design, Documentation, Technology Management, Presentation, Virtual Environments: VMware, VirtualBox, PCB Designing, SAP (ABAP), MATLAB, Relationship building, Organizational Skills, Time Management, Attention to Detail

Additional Qualifications

  • Certification in SAP(ABAP)
  • Certification in MATLAB

References

  • Nazmul Shahed, Regional Facilities Manager, Imagine Marco, 0437 376 588, nazmuls@imaginehotelsresorts.com
  • Tony Veljaca, Regional Manager, Imagine Hotels, 040 875 743, Tonyv@imaginehotelsresorts.com

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Associate Customer Support

Tech Mahindra
06.2022 - 07.2023

Intern

Alphesda Intractive
02.2022 - 05.2022

US IT Recruiter

SysMind PVT LTD.
12.2017 - 02.2018

NOC Engineer

JIO Telecommunications
09.2017 - 11.2017

Volunteer

Robotics Workshop
09.2013 - 09.2013

Master of Software Engineering -

Federation University

Bachelor of Electronics and Communications -

Punjab Technical University

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Ramandeep Singh