Ramandeep Singh Nain
Devonport,Tasmania
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
BP Fuel Station
09.2022 - 02.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
MERCHANT MARINE OFFICER- DECK CADET
Sea & Seas shipping private limited
11.2019 - 12.2021
- Being a part of merchant navy and responsibility on my shoulders to be an officer at a very young age increased my confidence to bear any challenge every day
- Worked as a deck cadet as it's a part of our training course- For Second Officer
- Travelled about 22 countries around the world and have a capability to settle down in every culture
- Handled lines to moor vessels to wharfs, to tie up vessels to other vessels and to rig towing lines
- Examined machinery to verify specified pressures and lubricant flows
- Loaded and unloaded materials, vehicles, or passengers from vessels
- Stood watch in ships bows and bridge wings to look for obstructions in ship's path and to locate navigational aids such as buoys and lighthouses
- Lowered and manned lifeboats during emergency drills
- Operated, maintained and repaired ship winches, cranes, derricks and weapons system
- Spliced and repaired ropes, wire cables and cordage
- Gave directions to crew members engaged in cleaning wheelhouses and quarterdecks
- Attached hoses and operated pumps to transfer substances to and from liquid cargo tanks
- Painted or varnished decks, superstructures, lifeboats, or sides of ships
- Chipped and cleaned rust spots using wire brushes and hand or air chipping machines
- Mopped and washed down decks to remove oil, dirt and debris
- Stood by wheels when ships were on automatic pilot and verified accuracy of courses, using magnetic compasses
- Stood gangway watches to prevent unauthorized persons from boarding ships while in port
- Steered ships under direction of commanders and navigating officers and direct helmsmen to steer, following designated courses
- Recorded data in ships' logs
- Excellent customer services while working on fuel stations in Australia
- Always ready to go for any situations with a quick learning adaptability
- Hence, always love to give a smile and motivation words for leading my team as to make a joyful and happy and safe environment in the team.
Education
St. Xavier school
ASSOCIATE DEGREE IN GLOBAL LOGISTICS AND MARITIME MANAGEMENT -
UNIVERSITY OF Tasmania
Launceston, TasmaniaMarine Science
SIMS COLLEGE
NEW DELHI, INDIA04.2020
Skills
- Talent Development
- Complaint Resolution
- One Call Resolution
- Information Security
- Account Management
- Sales Promotion
- Quality Assurance
- Workflow Management
- Loss Prevention
- Time Management
- Customer Relations
- Relationship Building
- Staff Management
- Customer Service
- Shipping, Receiving, and Warehousing
- Logistics Policies and Procedures
Hometown
Devonport, Tasmania
Availability
Available full time currently till 31/01/2024 as due to semester break
Part time availably for evening shifts and night shifts all time.
Timeline
Customer Service Manager
BP Fuel Station
09.2022 - 02.2023
MERCHANT MARINE OFFICER- DECK CADET
Sea & Seas shipping private limited
11.2019 - 12.2021
St. Xavier school
ASSOCIATE DEGREE IN GLOBAL LOGISTICS AND MARITIME MANAGEMENT -
UNIVERSITY OF Tasmania
Marine Science
SIMS COLLEGE
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