RAMANDEEP KAUR BRAR
West Wodonga,VIC
Summary
Dynamic professional with a strong background in home care at Senior Helpers Agency, excelling in patient assessment and treatment planning. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept in compliance documentation and healthcare collaboration, ensuring high-quality care and support for clients. Compassionate Homemaker Aide known for being highly productive and efficiently completing tasks. Specialize in creating comfortable, clean, and organized living environments, meal preparation according to dietary needs, and providing emotional and physical support. Excel in communication, empathy, and time management, ensuring clients feel supported and valued while maintaining schedules and home care standards effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Care
Senior Helpers Agency
Latham Canberra, ACT
01.2025 - Current
- Provided advice to customers regarding home care needs such as brushing, diet recommendations.
- Instructed families on post-discharge home care needs, medications, diet restrictions.
- Provided postoperative instructions for patients regarding home care after surgery or other treatments.
- Recommended home care regimens based on individual needs of clients' skin types.
- Instructed family members on how to provide home care services such as wound dressing changes or tube feeding assistance.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Instructed patients with home care exercises to promote patient ROM and overall health.
- Educated patients on treatment procedures and post-procedure home care.
- Ensured all home care activities were documented in compliance with policy and regulatory requirements.
Reservation Consultant
Murray Coaches
Canberra
11.2021 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Provide efficient and professional customer service.
- Process reservations.
- Achieve complete customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed customer inquiries regarding travel reservations and itineraries.
- Coordinated booking processes using reservation software systems.
- Assisted clients in selecting travel options based on preferences.
- Provided detailed information about services and pricing to customers.
- Resolved customer complaints with effective communication and solutions.
- Maintained accurate records of bookings and customer interactions.
- Collaborated with team members to ensure smooth reservation operations.
- Updated client information in the database for future reference.
Customer Service Assistant
Woolworths Group
Canberra, ACT
09.2021 - 09.2022
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
IT Help Desk
Cleaning-Edge Solution
Melbourne, VIC
01.2019 - 08.2021
- Configured hardware, devices, and software to set up workstations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Cloud Computing
Wolk Technology
Keysborough, Melbourne
06.2020 - 12.2020
- Customer Services on phone, internet, and face to face solving customer issues.
- Work with Senior team member on project
- Work on AWS platform
- Working on Troubleshooting local area network and wide area network with team members
- Email answering of customer.
- Security solutions
- Increased customer satisfaction by resolving issues.
Housekeeping Supervisor
Quest Apartment Frankston
Frankston North, VIC
01.2018 - 08.2020
- Supervised daily cleaning operations and ensured adherence to quality standards.
- Trained new staff on cleaning procedures and safety protocols effectively.
- Inspected guest rooms and public areas for cleanliness and maintenance needs.
- Managed inventory of cleaning supplies and ordered replacements as needed.
- Coordinated schedules for housekeeping staff to optimize workflow efficiency.
- Addressed guest requests and resolved issues related to housekeeping promptly.
- Implemented and enforced safety procedures to maintain a secure work environment.
- Collaborated with maintenance team to report and follow up on repair requests.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
Personal Care Assistant
Dovetree Residential Aged Care
Brisbane, QLD
01.2016 - 12.2018
- Assisted clients with daily living activities and personal hygiene tasks.
- Communicated effectively with clients to understand their needs and preferences.
- Maintained a clean and safe environment for clients during care sessions.
- Documented client progress and reported changes to healthcare professionals.
- Supported mobility by assisting clients with walking and transferring safely.
- Collaborated with family members to ensure consistent care strategies were followed.
- Provided companionship and emotional support to enhance client well-being.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Team Leader for Orientation Program
Charles Sturt University
Melbourne
02.2018 - 07.2018
- Provided effective support to students with their enrolment process according to university standards and procedures.
- Arranged welcome pack and morning tea for new students.
Computer Teacher
C-Tech Institute
, India
05.2013 - 05.2015
- Performed and collaborated in development of Institute plans, policies, and programs in effective manner.
- Achievement:
- Awarded Best Teacher of Year
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials, and projects.
- Trained and developed students' skills in word-processing, spreadsheet, and database programs
- Attended professional development technology courses to increase knowledge base and learn new information
Education
Master of Information Technology - Computer Network
Charles Sturt University
Melbourne, VIC10.2018
Master of Computer Application -
Punjab Technical University
Punjab, India04.2013
Master of Science - Information Technology
Punjabi University
Punjab, India05.2011
Bachelor of Arts - Arts
Rajindra College Bathinda
Bathinda, India04.2009
Master of Information Technology and Systems - Cybersecurity Specialist
University of Canberra
CanberraSkills
- Skills profile
- Technical skills
- Strong understanding of software such as Packet Tracer, VMware, GNS3, and Wireshark acquired during a master's degree from Charles Sturt University
- Knowledge of operating systems such as Windows (7, 8, and 10), Linux, and macOS from self-study on the Cisco Network Academy website
- Competent in programming languages C, C, Java, and Python, in developing software, as demonstrated during my teaching job at C-Tech Institute
- Nontechnical skills
- Accurate and prompt problem-solving skills gained through solving team member queries demonstrated while working as a team leader at Charles Sturt University during my master's degree
- Treatment planning
- Patient assessment
- Compliance documentation
- Healthcare collaboration
- Customer relationship management
- Reservation processing
- Service level adherence
- Problem solving
- Effective communication
- Process improvement
- Technical troubleshooting
- Team collaboration
- Home care recommendations
- Home care assistance
- Home care services
- Home care regulations
- Home care visits
- Reservation software
- Customer service
- Travel planning
- Complaint resolution
- Communication skills
- Time management
- Training and mentoring
- Adaptability to change
Affiliations
Australian Computer Society (ACS), Member Feb 2019 – Current
Certification
- Certificate III in Aged Care
- First Aid
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
References
References available upon request.
Timeline
Home Care
Senior Helpers Agency
01.2025 - Current
Reservation Consultant
Murray Coaches
11.2021 - Current
Customer Service Assistant
Woolworths Group
09.2021 - 09.2022
Cloud Computing
Wolk Technology
06.2020 - 12.2020
IT Help Desk
Cleaning-Edge Solution
01.2019 - 08.2021
Team Leader for Orientation Program
Charles Sturt University
02.2018 - 07.2018
Housekeeping Supervisor
Quest Apartment Frankston
01.2018 - 08.2020
Personal Care Assistant
Dovetree Residential Aged Care
01.2016 - 12.2018
Computer Teacher
C-Tech Institute
05.2013 - 05.2015
Master of Information Technology - Computer Network
Charles Sturt University
Master of Computer Application -
Punjab Technical University
Master of Science - Information Technology
Punjabi University
Bachelor of Arts - Arts
Rajindra College Bathinda
Master of Information Technology and Systems - Cybersecurity Specialist
University of Canberra
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