Ramani Gaia Putyarni
Melbourne,VIC
Summary
Motivated and compassionate individual transitioning into the animal care industry, with a strong foundation in customer service, time management, and hands-on operations as a former small business owner. Known for being highly adaptable, quick to learn, and deeply committed to delivering quality outcomes. Passionate about working alongside animals, with long-term goal of pursuing training in pet grooming to gain hands-on experience. Seeking office support administrator/personal assistant role where I can grow and contribute to a growing industry I'm very eager to learn more about.
Overview
11
11
years of professional experience
Work History
Franchise Owner/Operator Manager
Warteg "Bumi Bahari"
09.2021 - 06.2025
- Oversaw daily operations including food prep, menu planning, budgeting, and customer service for a busy neighborhood warteg (small local eatery) that serves traditional Indonesian cuisine.
- Managed bookkeeping of daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Built strong customer loyalty through friendly service, responded to customer feedback, resolved complaints effectively, and implemented improvements.
- Used social media/local food apps and word-of-mouth strategies to market the business and attract new customers.
- Served over 100+ customers daily (dine-in & takeaway).
Owner/Cook
Porkville Smokehouse
07.2016 - 02.2021
- Co-founded and managed a home-based food business specializing in traditional Indonesian-style smoked pork, distributed via online platforms such as Instagram, Tokopedia, WhatsApp, and Gojek.
- Product development & cooking: designed, tested, and refined smoked pork recipes for optimal taste and shelf life.
- Managed daily food preparation, marinating, smoking, portioning, and packaging processes.
- Ensured compliance with hygiene, food safety, and local health regulations.
- Sourced quality meat and ingredients from local suppliers while maintaining cost control.
- Managed inventory, pricing strategies, and bookkeeping.
- Handled logistics including packaging, labeling, and same-day delivery coordination.
- Successfully fulfilled 50–100+ orders weekly during peak seasons.
F&B Development Coordinator
Plataran Indonesia
03.2014 - 05.2016
- Collaborated with Executive Chefs and outlet managers to develop seasonal and special-event menus based on market trends and customer feedback.
- Conducted regular quality control audits and food tasting sessions to monitor and maintain consistency in food presentation, taste, and hygiene.
- Developed SOPs for kitchen operations, food safety, and quality assurance in line with HACCP and local health regulations.
- Analysed guest feedback and outlet performance reports to identify areas for improvement and implement corrective action plans.
- Partnered with procurement teams to source ingredients that met quality, sustainability, and cost criteria.
- Reduced guest food complaints by 35% year-on-year through enhanced kitchen quality control and staff training.
- Streamlined food presentation standards across all outlets, contributing to a more cohesive brand image.
Education
Certificate III in Commercial Cookery - Cuisine
Le Cordon Bleu
Adelaide01-2014
Bachelor of Commerce (incomplete) - Management
University of Melbourne
Parkville, VIC07-2012
Bachelor of Economics - Business Economics
University of Indonesia
Jakarta, Indonesia07-2011
Skills
- Brand compliance & franchise relations
- Small business operations & management
- Excellent at managing tasks and ensuring positive client experiences
- Capable of working autonomously while collaborating effectively with others
- Takes initiative and enjoys tackling challenges head-on
- Fast learner with ease in picking up new technologies and systems
- A big dog lover - with 2 of my own!
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Interests
1 Community engagement & advocacy - youth mentor, providing guidance and support to empower the next generation of leaders; offering time and support to shelters for the homeless, women, and/or animals
2 Culinary & Food - volunteering at community kitchens and food-related charities; food tourism
3 Arts & Media - a heavy podcast listener, especially topics on AI, personal finance, self-growth & health Big fan of Trevor Noah & Steven Bartlett!
Timeline
Franchise Owner/Operator Manager
Warteg "Bumi Bahari"
09.2021 - 06.2025
Owner/Cook
Porkville Smokehouse
07.2016 - 02.2021
F&B Development Coordinator
Plataran Indonesia
03.2014 - 05.2016
Certificate III in Commercial Cookery - Cuisine
Le Cordon Bleu
Bachelor of Commerce (incomplete) - Management
University of Melbourne
Bachelor of Economics - Business Economics
University of Indonesia
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