Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAMANJEET KAUR

armstrong creek

Summary

I am a highly motivated and energetic professional with a sound knowledge in customer service. Being enthusiastic, I am looking for an opportunity to use my strong interpersonal skills in providing high-standard customer service while dealing with members of the public and meeting standard targets. Moreover, I am a team player with the ability to work unsupervised and know how to cooperate as well as coordinate with others at the workplace. Furthermore, I am seeking a diverse role in a professionally managed and dynamic organization which provides opportunities for development and responsibilities to contribute towards the organization's success.

Overview

6
6
years of professional experience

Work History

Office administrative assistant

cohort staffing
01.2023 - Current
  • Handle high-volume customer calls in a fast-paced environment.
  • Navigate confrontational situations with confidence and professionalism.
  • Receiving visitors to the center and directing them to appropriate directions.
  • Provided friendly and professional assistance to employees, visitors, and patients.
  • Communicated with team members via radio, telephones, and emails.
  • Responded to emergencies and liaised with Police and Emergency Response Services.
  • Followed established security and safety procedures and posted orders, including enforcement of company rules, policies, and regulations.
  • Responded to and thoroughly investigated all reported incidents and wrote reports.
  • Secured premises by inspecting buildings, patrolling property, and monitoring surveillance cameras.
  • Supervised a team of 15 employees in daily operations, using proportional and strategic responses to handle different types of issues.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Complied with company policies, objectives and communication goals.

Customer Service

Grovedale Hotel
11.2022 - 01.2023
  • Provided customers with product information and resolved their issues promptly.
  • Greeting all guests warmly on arrival.
  • Answered customer inquiries over the phone and through email.
  • Training new employees so they meet high-quality standards.
  • Managing walk-in, online, and telephone reservations.
  • Responding quickly and sympathetically to any customer concerns.
  • Adhering to all health and safety requirements, including food hygiene regulations.
  • Supporting colleagues and staff during busy periods, cancellations, or refunds.
  • Focusing on KPIs to meet business objectives.

Customer Service

Australian Leisure& Hospitality Group PTY Limited
10.2021 - 11.2022
  • Providing customers with fast, efficient, friendly, and knowledgeable service
  • Courteously answering customer queries and complaints.
  • Following appropriate cash handling procedures.
  • Handling register transactions.
  • Working cooperatively in a team environment.
  • Ensuring the health and safety of all store associates and customers.
  • Answering phone calls to fulfill customers' inquiries and provide information regarding product availability and price.
  • Implemented new processes to improve customer service efficiency.
  • Maintained an organized filing system for customer records and service requests.
  • Performed basic administrative work, such as cash processing, EFTPOS, and credit card payments. Operated a computerized machine and cash registers.

Customer Service

Emporium Hotel
01.2019 - 01.2020
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Managing complaints, conflicts, upset customers, and challenging situations, especially during COVID-19.
  • Assisted customers in navigating the website, placing orders, and completing payments.
  • Performed data entry tasks related to sales, returns, accounts receivable.
  • Participated in team meetings discussing ideas on how to better serve our customers' needs.
  • Trained and coached new team members to deliver a high standard of customer service.
  • Organizing work appropriately and working within a fast-paced environment.
  • Use a professional approach to remain level-headed under pressure.
  • Handle, investigate, resolve, and follow up with customer concerns/issues.
  • Dealing with conflict resolution.

Education

Certificate 3rd - individual support

Supreme Education & Training Pty Ltd
05.2022

Master of Business management - Marketing Specialist, Banking And Finance

Central Queensland University
Brisbane, QLD
05.2020

Bachelor of Business Administration - undefined

Punjabi University
05.2017

High School - undefined

S.B.R.S sen secondary school
05.2014

Skills

  • In-depth knowledge of fundamental office tools
  • Microsoft Office proficiency
  • Skilled in Google Drive collaboration features
  • Advanced spreadsheet techniques
  • Email management and organization
  • Performance monitoring
  • Detailed documentation practices
  • Organizational filing systems
  • Data analysis proficiency
  • Efficient task management
  • Task prioritization
  • Cash management
  • Flexible problem-solving
  • Effective multitasking
  • Analytical problem-solving

Timeline

Office administrative assistant

cohort staffing
01.2023 - Current

Customer Service

Grovedale Hotel
11.2022 - 01.2023

Customer Service

Australian Leisure& Hospitality Group PTY Limited
10.2021 - 11.2022

Customer Service

Emporium Hotel
01.2019 - 01.2020

Bachelor of Business Administration - undefined

Punjabi University

High School - undefined

S.B.R.S sen secondary school

Certificate 3rd - individual support

Supreme Education & Training Pty Ltd

Master of Business management - Marketing Specialist, Banking And Finance

Central Queensland University

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RAMANJEET KAUR