Ramanji Ammireddy
Mooloolabah,QLD
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Team Leader
Ecowize Group
10.2018 - 06.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Service Representative
United Fuel Station
07.2016 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Developer Programmer
HCL Technologies
06.2014 - 06.2016
- Followed standard precautions using personal protective equipment.
- Participated in team development of divisional standards for technology use.
- Researched and installed web server and development software.
- Used critical thinking skills, decisive judgment and worked with minimal supervision.
- Discussed issues with team members to provide resolution and apply best practices.
- Translated customer requirements into written use cases.
- Participated in software field testing to verify performance of developed projects.
Education
Master of Science - Master of Computing Networks
University of Southern Queensland
Toowoomba, QLD12.2018
Bachelor of Science - Electrical, Electronics And Communications Engineering
JNTU
05.2014
Skills
- MS office
- Data entry
- Financial Management
- Key Performance Indicators (KPI)
- Account Management
- HTML
- Cloud computing
- Customer service
Timeline
Team Leader
Ecowize Group
10.2018 - 06.2023
Customer Service Representative
United Fuel Station
07.2016 - 09.2018
Developer Programmer
HCL Technologies
06.2014 - 06.2016
Master of Science - Master of Computing Networks
University of Southern Queensland
Bachelor of Science - Electrical, Electronics And Communications Engineering
JNTU
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