Ramanpreet Gill
Perth,WA
Summary
Dynamic customer service professional with a proven track record at AMPOL, excelling in complaint resolution and transaction processing. Adept at fostering team collaboration and enhancing customer experiences through effective communication. Recognized for maintaining professionalism under pressure and delivering innovative solutions to complex issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AMPOL
LEDERVILLE, WA
06.2024 - Current
- Assisted customers with product inquiries and store navigation.
- Processed customer transactions efficiently at the checkout area.
- Resolved customer complaints with a friendly and helpful demeanor.
- Collaborated with team members to enhance customer service experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Console Operator
7 Eleven
Banksia Grove, wa
10.2022 - 06.2024
- Collaborated with team to implement safety protocols and maintain a safe work environment.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Coordinated communication between team members and supervisors for operational efficiency.
- Trained new staff on console operation procedures and safety guidelines effectively.
- Created daily reports detailing any operations performed on the console.
Logistics Team Member
Ikea
Perth, WA
02.2023 - 10.2023
- Conducted regular stock checks to maintain accurate inventory records and prevent discrepancies.
- Collaborated with team members to ensure efficient product flow through the warehouse.
- Organized inventory layout to optimize space and improve accessibility.
- Picked orders accurately based on packing lists and customer requirements.
- Inspected products for quality and accuracy before shipment.
- Collaborated with team members to ensure timely order fulfillment.
- Maintained cleanliness and organization of warehouse storage areas.
Rideshare Driver
Uber
Perth, WA
01.2019 - 12.2021
- Navigated city streets efficiently to provide timely rides to passengers.
- Maintained vehicle cleanliness and ensured safety for all riders.
- Communicated effectively with passengers to confirm pick-up and drop-off locations.
- Managed ride requests using mobile app technology for optimal routing.
- Adapted to changing traffic conditions to minimize delays for passengers.
- Assisted passengers with luggage and special needs during rideshare services.
- Ensured compliance with local regulations and company policies during operations.
- Provided exceptional customer service by addressing passenger concerns promptly.
Education
High School Diploma -
TAFE WA
Perth, WA07-2010
Skills
- Customer service
- Complaint resolution
- Transaction processing
- Product knowledge
- Team collaboration
- Customer relationship management
- Effective communication
- Problem solving
Timeline
Customer Service Representative
AMPOL
06.2024 - Current
Logistics Team Member
Ikea
02.2023 - 10.2023
Console Operator
7 Eleven
10.2022 - 06.2024
Rideshare Driver
Uber
01.2019 - 12.2021
High School Diploma -
TAFE WA