Summary
Overview
Work History
Education
Skills
Work Availability
References
Quote
Timeline
CustomerServiceRepresentative

Ramanpreet Kaur

IT Helpdesk Support Officer
Melbourne,VIC

Summary

Results-oriented IT Helpdesk Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Work History

Concierge Officer

PDG
Melbourne, VIC
11.2018 - Current
  • Provided each guest with list of building's upcoming activities and events upon check-in to enhance stays.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Maintained energy and enthusiasm in fast-paced environment.

IT Intern

Shine Real Estate
Springvale South, VIC
08.2019 - 11.2020
  • Assisted IT team members by crafting project research material for implementation.
  • Contributed to team-based IT projects by lending assessment and management services.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Handled computer system troubleshooting and provided technical support to entire team for computer operations.

Education

Bachelor of Science - Cyber Security

Deakin University
Melbourne, VIC
07.2016 - 07.2020

Skills

    Policy and procedure adherence

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

Will provide upon Request

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

IT Intern

Shine Real Estate
08.2019 - 11.2020

Concierge Officer

PDG
11.2018 - Current

Bachelor of Science - Cyber Security

Deakin University
07.2016 - 07.2020

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Ramanpreet KaurIT Helpdesk Support Officer