Ramanpreet Kaur
IT Helpdesk Support Officer
Melbourne,VIC
Summary
Results-oriented IT Helpdesk Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Concierge Officer
PDG
Melbourne , VIC
2018.11 - Current
- Provided each guest with list of building's upcoming activities and events upon check-in to enhance stays.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Maintained energy and enthusiasm in fast-paced environment.
IT Intern
Shine Real Estate
Springvale South , VIC
2019.08 - 2020.11
- Assisted IT team members by crafting project research material for implementation.
- Contributed to team-based IT projects by lending assessment and management services.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
Education
Bachelor of Science - Cyber Security
Deakin University
Melbourne, VIC 2016.07 - 2020.07
Skills
Policy and procedure adherence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Will provide upon Request
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
IT Intern
Shine Real Estate
2019.08 - 2020.11
Concierge Officer
PDG
2018.11 - Current
Bachelor of Science - Cyber Security
Deakin University
2016.07 - 2020.07