Ramasuthan Thalayasingham

• Achieved scan rate targets and met service delivery KPIs to enhance checkout customer service.
• Executed grocery shop floor filling while adhering to FIFO inventory management practices.
• Received stock deliveries and performed gap filling to sustain optimal inventory levels.
• Organized promotional displays in accordance with company guidelines.
• Maintained a clean and orderly work area to improve operational efficiency.
• Monitored new products, services, and promotions to remain updated on changes affecting customer operations.

• Achieved over 6% year-over-year volume growth for 2024, with 15% EBIT.
• Drove general trade and food service business volume growth of 10% and 14%, respectively.
• Cultivated a collaborative team culture, resulting in a sales engagement score of 9.4 out of 10 as sales director and country head.

• Improved the Off premise, on premise, Marketing, Financial business strategy and profitability (P&L) for Red Bull Energy Drink business in the regional countries and delivered the P&L targets
• Transformed & strategized value chains with country economic dynamics and managed pricing and control over distributor sales prices
• Strategized to foster an innovative mindset amongst all employees and inculcated a performance-driven culture in Sri Lanka and the regional countries

• Delivered P&L KPIs for top and bottom line across country.
• Achieved year-on-year targets in On Premise, Off Premise, and Marketing, resulting in promotion to regional Manager for ISC.
• Expanded distribution network from 2,000 to 45,000 outlets by enhancing RTM model.

• Delivered the Off premise targets on Sales and Distribution.
• Introduced the extended distribution model to open General trade distribution which gave way for a exceptional reach base in to outskirts of Sri Lanka.
• Resized the JBP model with Modern Trade accounts which eventually becomes a practice.

• Company Overview: Company Overview: https://www.mars.com/en-in/about/history
• Functioned as the Market Manager for MARS business in Sri Lanka (Head of Sri Lanka Business), and supported the Head of Indian Subcontinent business for MARS India (Pvt.) Ltd
• Developed, implemented, and monitored strategies, policies and plans for MARS business in SL

• Held P&L responsibility for supermarket stores while planning succession for 28 retail management personnel.
• Supervised 14 Direct Supermarket Managers, boosting sales and marketing effectiveness.
• Executed operational standards and variance audits to enhance overall performance.
• Conducted competitor analysis and consumer behavior assessments to guide strategic planning.
• Developed and implemented sales improvement plans that increased profitability.
• Provided timely feedback and regular monitoring to empower supermarket managers.
• Analyzed market trends to create short- and long-term strategies for supermarket operations.
• Upgraded customer relationship and capital management across retail cluster.

• Delivered consistent P&L results while identifying cost-saving opportunities in Harrow and Berwick streets.
• Achieved stock audit results, minimizing wastage through effective oversight.
• Managed departmental managers across Fresh, Grocery, Liquor, and Customer Service departments.
• Designed workforce rostering systems to enhance store efficiency.
• Oversaw succession planning and coaching to develop talent within teams.
• Conducted regular audits to ensure compliance with company standards.
• Recruited, trained, and managed a team of 20-40 employees effectively.
• Supervised daily retail operations, focusing on staff scheduling and inventory control.

• Researched and analyzed customer feedback to identify areas of improvement.
• Created training materials for new hires on the company's procedures and policies, along with training videos for managers, supervisors, and departmental heads of stores.
• Coordinated with other departments to ensure efficient workflow processes.
• Implemented process improvements to increase efficiency and reduce costs.
• Developed and implemented specialized procedures for customer service operations.
• Performed quality assurance testing on newly developed software applications.

• Oversaw homeware department operations across 18K sqft, maximizing efficiency in a 36K sqft store.
• Deputized store manager to achieve financial KPIs consistently.
• Conducted regular meetings with staff to align on quarterly and annual objectives.
• Supervised daily sales operations while managing staff performance and productivity.
• Analyzed customer data to uncover trends and identify growth opportunities.
• Trained and mentored junior sales personnel to enhance their effectiveness.
• Implemented process improvements to optimize sales department workflows.
• Collaborated with marketing team on promotional materials and visual merchandising strategies.

• Oversaw operations of 4000 sqft store with petrol station, ensuring efficiency and profitability.
• Managed Texaco/cooperative conversion project for six months, leading successful store transformation in Hounslow.
• Executed opening and closing procedures, including alarm settings and cash handling.
• Maintained comprehensive knowledge of product lines to enhance customer experience.
• Supported store manager in achieving sales and profitability objectives through strategic initiatives.
• Motivated employees by establishing achievable performance goals and fostering a growth-oriented environment.
• Analyzed sales trends to identify high-performing products and those requiring increased promotion.
• Coached store associates through structured mentorship and informal guidance.

• Executed checkout, shop filling, and fuel order receiving based on ullage measurements.
• Conducted stock take functions to maintain accurate inventory levels.
• Tracked project progress and delivered timely feedback to staff members.
• Recruited, hired, trained, mentored, and evaluated staff while managing terminations as required.
• Provided training sessions on company policies and safety regulations for new employees.
• Ensured compliance with workplace safety protocols through ongoing training initiatives.

Developed a safe working environment by strictly adhering to safety standards.

Managed 24-hour shift operations to optimize efficiency and service delivery.