Ramasuthan Thalayasingham

• Assist in managing daily store operations and staff activities along with P&L management.
• Resolved customer inquiries and issues, contributing to higher satisfaction levels.
• Developed training programs for new employees, enhancing service quality and team performance.
• Coordinate inventory management to ensure optimal stock levels and product availability.
• Supervise cash handling procedures to maintain accuracy and security.
• Monitored compliance with company policies and health regulations within the store environment.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Guided team members in resolving issues that impacted store professionalism.
• Monitored sales activities, ensuring customers received satisfactory service and quality products.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.

• Achieved scan rate targets and met service delivery KPIs to enhance checkout customer service.
• Executed grocery shop floor filling while adhering to FIFO inventory management practices.
• Received stock deliveries and performed gap filling to sustain optimal inventory levels.
• Organized promotional displays in accordance with company guidelines.
• Maintained a clean and orderly work area to improve operational efficiency.
• Monitored new products, services, and promotions to remain updated on changes affecting customer operations.

• Assisted in training new staff on store policies and procedures.
• Managed daily operations to ensure efficient store performance.
• Oversaw inventory management using point-of-sale systems.
• Coordinated employee schedules to optimize coverage during peak hours.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Ensured compliance with all safety regulations throughout the store premises.
• Maintained inventory by checking merchandise to determine levels.

• Delivered consistent P&L results while identifying cost-saving opportunities in Harrow and Berwick streets.
• Achieved stock audit results, minimizing wastage through effective oversight.
• Managed departmental managers across Fresh, Grocery, Liquor, and Customer Service departments.
• Designed workforce rostering systems to enhance store efficiency.
• Oversaw succession planning and coaching to develop talent within teams.
• Conducted regular audits to ensure compliance with company standards.
• Recruited, trained, and managed a team of 20-40 employees effectively.
• Supervised daily retail operations, focusing on staff scheduling and inventory control.

• Oversaw homeware department operations across 18K sqft, maximizing efficiency in a 36K sqft store.
• Deputized store manager to achieve financial KPIs consistently.
• Conducted regular meetings with staff to align on quarterly and annual objectives.
• Supervised daily sales operations while managing staff performance and productivity.
• Analyzed customer data to uncover trends and identify growth opportunities.
• Trained and mentored junior sales personnel to enhance their effectiveness.
• Implemented process improvements to optimize sales department workflows.
• Collaborated with marketing team on promotional materials and visual merchandising strategies.

• Oversaw operations of 4000 sqft store with petrol station, ensuring efficiency and profitability.
• Managed Texaco/cooperative conversion project for six months, leading successful store transformation in Hounslow.
• Executed opening and closing procedures, including alarm settings and cash handling.
• Maintained comprehensive knowledge of product lines to enhance customer experience.
• Supported store manager in achieving sales and profitability objectives through strategic initiatives.
• Motivated employees by establishing achievable performance goals and fostering a growth-oriented environment.
• Analyzed sales trends to identify high-performing products and those requiring increased promotion.
• Coached store associates through structured mentorship and informal guidance.

• Executed checkout, shop filling, and fuel order receiving based on ullage measurements.
• Conducted stock take functions to maintain accurate inventory levels.
• Tracked project progress and delivered timely feedback to staff members.
• Recruited, hired, trained, mentored, and evaluated staff while managing terminations as required.
• Provided training sessions on company policies and safety regulations for new employees.
• Ensured compliance with workplace safety protocols through ongoing training initiatives.

Developed a safe working environment by strictly adhering to safety standards.

Managed 24-hour shift operations to optimize efficiency and service delivery.