RAMAZAN YAGCI

• Manage key client accounts, ensuring exceptional service by resolving advanced issues across Microsoft, Cisco, and SD-WAN solutions, e.g., pitched a network optimization to a defence contractor, strengthening their trust
• Execute sales follow-ups, quoting analytics tool integrations that boosted client efficiency, achieving a 15% uptake rate
• Update CRM (HubSpot) daily with calls, notes, and pipeline activities, maintaining 100% record accuracy

• Built relationships with corporate clients via 10+ daily conversations, e.g., upsold secure Citrix configs to a government agency contact after fixing their system lag

• Quoted and followed up on hardware solutions (Dell, HP) for 50+ device fleets, closing deals with clear value explanations
• Kept CRM and ticketing systems updated, responding to client queries within 4 hours to uphold service standards

• Engaged senior-level Komatsu managers on-site, addressing technical needs and pitching Microsoft 365 upgrades to enhance their 4,000-user operations
• Handled 12+ core customer calls daily, networking with IT leads to resolve issues and suggest Lenovo hardware refreshes
• Maintained detailed call logs and pipeline notes in ConnectWise CRM, ensuring timely follow-ups and deal progression

• Managed accounts for 700+ automotive dealerships, e.g., networked with senior dealership IT staff to pitch CRM automation, securing 20+ upgrades
• Quoted data sync solutions using Pentana systems, following up to close deals with tailored benefits for each client
• Updated CRM records with emails and notes, achieving a 95% response rate within 4 hours for client inquiries

• Liaised with NBN/Telstra supervisors to deliver network infrastructure, e.g., pitched conduit upgrades to improve connectivity for large sites
• Managed project timelines independently, ensuring customer specs were met under tight deadlines

• Engaged daily with customers, resolving tech issues like network downtimes to maintain service, building early sales rapport
• Coordinated with suppliers, negotiating stock deals to meet demand efficiently