Rambabu Ravuri
Canning Vale,WA
Summary
An energetic and motivated person with good communication and strong time management skills, seeking for an opportunity where I can utilize my skills, knowledge and enhance my leadership skills, interpersonal skills and grow along with the organization. I'm willing to work as a key player in challenging and creative environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Supabarn Supermarket
10.2021 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Attendant
Domino's
05.2021 - 10.2022
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Serving in-store customers with great enthusiasm, taking orders and payments.
- Cleaning the store and maintaining the hygienic environment.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Streamlined processes for handling inquiries, reducing wait times and increasing efficiency.
- Filling and organising the stock in the freezers.
Retail store member and Courier Driver
Australia Post
06.2019 - 04.2021
- Demonstrate organizational skills by sharing the work along the team
- Utilizing strong customer service skills during interactions with customers during the tasks
- Enhance the communication skills by providing professional customer service and working with colleagues
- Increasing customer service satisfaction by handling the parcels with an extra care
- Successful completion of tasks within the stipulated time
- Articulating leadership skills by helping the colleagues during the busy times
- Illuminating work ethic by always being time.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Education
Diploma And Advanced Diploma - Human Resources Management
Canberra Business And Technology College
Canberra, ACT04.2023
Professional Year - Information Technology
Performance Education
Melbourne, VIC05.2020
Master of information Technology - Information Technology
Charles Sturt University
Melbourne, VIC12.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Conflict Resolution
- Microsoft Excel
- Complaint Handling
- Customer satisfaction measurement
- Product Sales
Key Skills Summary
- Inbound and outbound customer communications through phone, email and social platform.
- Hard working, self-motivated and flexible.
- Ability to work efficiently and accurately in a fast-paced retail environment.
- A real commitment to customer service and able to stand for long hours.
- Good interpersonal skills and excellent telephonic manner.
- Computer systems: Windows XP/ Vista/ 7/8/10 operating systems.
- Computer software: Microsoft office (word, excel, power point), MATLAB.
Attributes
- Enhanced communication skills both spoken and written during my master's degree.
- Gained an experience in writing reports and emails.
- Developed my time management skills by doing my courses and part time jobs parallel.
- Demonstrated organization skills by maintaining studies and jobs parallel.
- Magnified the skill by working as sole trader with Australia Post.
References
Available upon request.
Timeline
Customer Service Representative
Supabarn Supermarket
10.2021 - 12.2023
Customer Service Attendant
Domino's
05.2021 - 10.2022
Retail store member and Courier Driver
Australia Post
06.2019 - 04.2021
Diploma And Advanced Diploma - Human Resources Management
Canberra Business And Technology College
Professional Year - Information Technology
Performance Education
Master of information Technology - Information Technology
Charles Sturt University
Similar Profiles
Lakmal GunawardhanaLakmal Gunawardhana
Checkout Supervisor at Supabarn SupermarketCheckout Supervisor at Supabarn Supermarket
Farwa Ali KazmanFarwa Ali Kazman
Customer Service Representative at Supabarn SupermarketCustomer Service Representative at Supabarn Supermarket
Jithmi BatchoJithmi Batcho
Cashier at SupabarnCashier at Supabarn