Summary
Overview
Work History
Education
Skills
Middle Initial
References
Timeline
Generic

Ramcena Wildner

Mount Annan,NSW

Summary

Diligent Customer service specialist brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals

Overview

11
11
years of professional experience

Work History

Customer Service Specialist

Commonwealth Bank
Sydney
09.2022 - Current
  • Performed data entry of customer information when starting a discharge request
  • Prepare, manage and submit applications
  • Demonstrate due diligence and attention to details, reviewing new instructions and supporting documents.
  • Checking mortgage documentation for accuracy prior issuance
  • Communicating via email and phone to key stakeholders such as mortgage brokers, Borrower's solicitors and major Australian banks.
  • Working on PEXA workspaces
  • Maintained a high level of professionalism while interacting with customers via phone or email
  • General file management Duties
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly
  • Conducted outbound calls to follow up on exceptions on file
  • Answered inbound calls, chats and emails to facilitate customer service.

Front Desk Receptionist

Clearview Medical Imaging
06.2020 - 09.2022
  • Answering phone calls
  • Making booking
  • Registering patients
  • Medical report typing
  • Verifying referrals
  • Data entry
  • Confirming appointments
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Transcribed phone messages/ booking notes
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Providing information on procedures and angy required preparation
  • working closely with technical staff and the radiologist to achieve smooth patient flow.
  • Experience with Kestral (Karisma)
  • Combining patients reports and images.

Visual merchandiser

David Jones
01.2016 - 08.2017
  • Creating displays on the shop floor
  • Communicating with store managers and head office display windows
  • Housekeeping increase sales by changing the merchandise displays
  • Change store layout 2IC
  • Monitored and replenished display inventory and restructured according to available stock
  • Presented store update suggestions and layouts to management and stakeholders
  • Restructured company merchandising standards to increase customer traffic and product exposure
  • Developed merchandising strategy to efficiently move overstock
  • Updated pricing and signage to complete product displays and educate customers
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales
  • Created interior displays to promote products in alignment with corporate sales objectives 2ic
  • Managed aesthetically pleasing displays to showcase company products and increase sales.

Sales Assistant

Cotton On Group
01.2013 - 01.2016
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Reporting to store manager, state manager
  • Organising weekly paperwork
  • Visual merchandising
  • Stock control
  • Unpack delivery
  • Train new staff
  • Managing the store
  • Maintained visually appealing and effective displays for the entire store
  • Helped customers locate products and checked store system for merchandise at other sites
  • Reaching KPIs/ daily targets
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Education

Bachelor of design and fashion - marketing -

Raffles College of Design And Commerce
01.2016

Skills

  • Administrative and Clerical Support
  • Ability to work in a team and self motivated to work without supervision
  • Problem solving
  • Time management
  • Customer Service-Oriented
  • Quality Control
  • Attention to Detail
  • Excellent Communication Skills
  • Referral Coordination
  • Data entry
  • Greeting and Seating Clients
  • Positive Attitude and Energetic
  • Fast learner with a "can do" attitude
  • Excellent organsiation skills

Middle Initial

R W

References

References available upon request.

Timeline

Customer Service Specialist

Commonwealth Bank
09.2022 - Current

Front Desk Receptionist

Clearview Medical Imaging
06.2020 - 09.2022

Visual merchandiser

David Jones
01.2016 - 08.2017

Sales Assistant

Cotton On Group
01.2013 - 01.2016

Bachelor of design and fashion - marketing -

Raffles College of Design And Commerce

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Ramcena Wildner