Rameet Hundal
Glenwood ,NSW,NSW
Summary
Accomplished Assistant Service Manager with 15 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting, people management and building positive relationships with new and existing customers by offering superior customer service.
Overview
17
17
years of professional experience
Work History
Manager
Enhanced Beauty Desire
01.2024 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
Assistance Customer service manager
Woolworths
10.2008 - 06.2023
- Listen and respond to customers' needs and concerns
- Provide information about products and services
- Lead, coach and develop your team
- Recognize, reward and celebrate successes
- Take a one team approach to meet sales targets, cost control and roistering
- Inspire customers through presentation, merchandising and stock management
- Always look to simplify process to meet audit and compliance standards
- Pricing based on weight and produce type
- Preparing inventory and sales
- Coordination of seasonal point of sale and price integrity checks
- Maintain and champion a culture where people and food safety are inherent
- Delight our customers with an incredible shopping experience
- Maintain exceptional standards and provide first class customer service
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Design weekly roasters for staff based on there availability .
Call Operator
Serco
12.2021 - 05.2022
- Answering In bound and out bond calls
- Assistance and support to customer enquiries on behalf of one of our Australian Government Departments
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
- Streamlined communication with customers by accurately documenting call details and updating records in the database.
- Maintained professional relationships with clients through excellent phone etiquette and active listening skills.
- Collaborated with team members to resolve complex customer issues, ensuring a satisfactory outcome.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Maintained accurate records of calls placed and received.
- Followed up on customer inquiries to confirm issues were adequately addressed.
Office Assistant
SunSek PTY
03.2008 - 09.2008
- Office administration areas
- Answering phones
- Typing
- Faxing
- Timesheets management
- Arranging travel logistics
- Keeping company database updated
- Ordering supplies etc
- Paying bills
Education
Diploma -
Beauty Therapy
01.2022
Certificate 4 -
Information Technology
12.2006
High School Certificate -
12.2004
School Certificate -
01.2002
Skills
- Leadership
- Coaching
- Mentoring
- Active listening
- Reading comprehension
- Problem-solving
- Organizational skills
- Multi-tasking
- Reliability
- Punctuality
- Computer literacy
- Communication skills
Timeline
Manager
Enhanced Beauty Desire
01.2024 - Current
Call Operator
Serco
12.2021 - 05.2022
Assistance Customer service manager
Woolworths
10.2008 - 06.2023
Office Assistant
SunSek PTY
03.2008 - 09.2008
Certificate 4 -
Information Technology
High School Certificate -
School Certificate -
Diploma -
Beauty Therapy
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