Rameez Khalid
Liverpool
Summary
Dedicated customer service representative with expertise in problem-solving and communication with great attention to detail and can do attitude. Proven track record in enhancing efficiency and customer satisfaction through process improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Big W
11.2019 - Current
- Led customer inquiries resolution through efficient communication and problem-solving techniques.
- Trained new staff on product knowledge and customer service protocols to enhance team performance.
- Implemented process improvements that streamlined complaint handling, increasing customer satisfaction rates.
- Coordinated with inventory management to ensure accurate product availability for customers.
- Mentored junior representatives, fostering a collaborative team environment focused on quality service delivery.
- Oversaw daily operations, ensuring adherence to company policies and best practices in customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Early Childhood Educator (Work Placement)
Kids Castle Child Care Centre
01.2023 - 03.2024
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Collaborated with parents to support children's growth through regular communication and progress updates.
- Ensured compliance with health, safety, and educational regulations within the child care center environment.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Communicated with parents and other staff about student progress.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Implemented evidence-based behavior management systems to maintain a positive atmosphere conducive to learning for all students.
Education
Bachelor of Business - Accounting And Finance
University of Wollongong
South Western Sydney, Liverpool 09-2022
Graduate Diploma - Early Childhood Education
Victoria University
Sydney, NSW06-2024
Skills
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
- Call management
- Paperwork processing
- Order processing
- Documentation
- Stock management
- POS systems expert
- Customer relationship management (CRM)
- Recordkeeping strengths
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- L1 Xero Certified Associate, XERO - (JAN/2026-JAN/2027)
- Certified Electronic Pallet jack and Walkie Stacker operator,
ATLAS -(07/05/2021)
Timeline
Early Childhood Educator (Work Placement)
Kids Castle Child Care Centre
01.2023 - 03.2024
Customer Service Representative
Big W
11.2019 - Current
Bachelor of Business - Accounting And Finance
University of Wollongong
Graduate Diploma - Early Childhood Education
Victoria University