Rameezpasha Mohammad
Broadmeadows,VIC
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. A results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Representative
Ampol
12.2022 - Current
- Provided exceptional customer service by addressing inquiries, troubleshooting issues, and offering solutions to customers
- Managed a high volume of customer interactions via phone, email, and live chat, ensuring timely and accurate responses
- Developed strong communication and problem-solving skills, enhancing customer satisfaction and loyalty
- Collaborated with team members to improve support processes and contribute to a positive work environment.
Project Developed and secured a live-streaming web portal to ensure robust performance.
Melbourne Institute of Technology
06.2023 - 10.2024
- Designed and implemented a fully functional web portal for live streaming
- Conducted vulnerability assessments by simulating various cyber-attacks using Kali Linux
- Identified and documented potential security threats and vulnerabilities in the web portal
- Demonstrated and implemented procedures to secure the website, including encryption, firewalls, and secure coding practices
- Successfully identified and mitigated multiple security vulnerabilities
- Enhanced the security posture of the web portal, ensuring safe and uninterrupted live streaming services
- Provided comprehensive documentation and presentation on the security measures.
Software Development Intern
Cedar IT
06.2019 - 12.2019
- Collaborated with the development team to design and implement features for the Event Pro app
- Utilized AngularJS and JavaScript to create dynamic, responsive user interfaces
- Applied Python for backend development, ensuring seamless integration with frontend components
- Participated in code reviews, debugging, and testing to maintain high code quality and performance
- Assisted in troubleshooting and resolving technical issues to enhance user experience
- Contributed to the successful launch of the Event Pro app, improving the booking experience for users
- Enhanced skills in full-stack development and gained practical experience in a professional setting
- Received positive feedback from the team for effective problem-solving and adaptability.
Education
Masters of Networking Major in CyberSecurity - Computer Networking Major in Cybersecurity
Melbourne Institute of Technology
Melbourne, VIC06.2024
Bachelor of Engineering - Computer Science
Keshav Memorial Institute of Technology
09.2020
Board Of Intermediate Education -
Narayana Junior college
03.2016
Skills
- Maltego Networking tool
- Autopsy Forensic tool
- Linux such as Kali and Ubuntu
- MS Project
- C
- C
- Java
- Python
- DBMS
- Complaint Handling
- Software troubleshooting
- Customer service excellence
- Online Chat Support
- Problem-solving abilities
- Effective Communication
- Customer Service
- Troubleshooting Network Issues
- Problem-Solving
Certification
- Social Networks
- NPTEL19CS66S31473326
Timeline
Project Developed and secured a live-streaming web portal to ensure robust performance.
Melbourne Institute of Technology
06.2023 - 10.2024
Customer Support Representative
Ampol
12.2022 - Current
Software Development Intern
Cedar IT
06.2019 - 12.2019
Masters of Networking Major in CyberSecurity - Computer Networking Major in Cybersecurity
Melbourne Institute of Technology
Bachelor of Engineering - Computer Science
Keshav Memorial Institute of Technology
Board Of Intermediate Education -
Narayana Junior college
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