Ramesh Dunna
Melton South,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Novotel Melbourne South
08.2018 - 01.2023
- Lead and mentor the Front office team, ensuring a smooth and seamless service experience
- Maximizing Occupancy and revenue including upselling
- Mentoring and training team & Preparing policies & procedures and disciplinary meetings
- Knowledge & maintenance of third-party websites and channel manager.
Lodge & Pay Officer
APS 3, Australian Taxation Office
01.2023 - Current
- I build relationship with clients, work with them to understand their circumstances and help them to manage their lodgment and payment obligations
- In my role I use good judgment and apply policies and procedures to decision making
- Am responsive to changing client and business needs and managing competing priorities to deliver outcomes and I work collaboratively and share knowledge amongst my team and actively support continuous improvement
- Understand payment and lodgment obligations and the recovery actions that may be undertaken to support clients.
Night Manager
Novotel Melbourne
08.2018 - 06.2019
- Undertake additional administration duties, as requested by either hotel manager or department heads
- Ensure all night staff doing their jobs and reports if there is any incidents or problems
- Email all the reports to the senior managements and DM's.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
Restaurant Manager
NepaBliss Café Bar Restaurant
11.2016 - 10.2018
- Recruitment and induction of floor and kitchen staff, ongoing monitoring and training of existing staff
- Assist in planning for future development of facilities and service improvements, menu and concepts and event preparation and management
- Staff training, stock control, marketing ideas, social media control; liaise with kitchen, product costing and rostering.
Night Manager
The Olsen
11.2017 - 08.2018
- Be responsible for evacuation, in case of emergency, acting as first point of contact for guests and the emergency services; be accountable for guest's safety and comfort
- Undertake additional administration duties, as requested by either hotel manager or department heads.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
Restaurant Manager
Gurkhas Café
10.2013 - 11.2016
- Maintain a harmonious team environment and order of service via constant communication with floor, bar and kitchen
- Ongoing product knowledge and training to increase staff knowledge and maximize sales
- Assist in planning for future development of facilities and service improvements, menu and concepts and event preparation and management.
Night Manager/Guest Service Agent
Accor Hotels – MMTG
11.2012 - 06.2013
- Responsible for night audit and reporting
- Ensured all early morning calls were completed for all individual, guests as well as groups
- Streamlined daily operations, including check-in and checkout processes, to increase efficiency and satisfaction.
Education
Diploma - Hospitality Management
MRP International
Melbourne, VIC05.2010
Certificate III in Hospitality (Commercial Cookery) -
MRP International
Melbourne, VIC06.2009
Bachelor of Hotel Management - Hotel Management
Kalinga University
05.2005
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Staff Management
- Training
- Operations management
- Team Motivation
- Customer Relations
- Training and Development
Timeline
Lodge & Pay Officer
APS 3, Australian Taxation Office
01.2023 - Current
Assistant Manager
Novotel Melbourne South
08.2018 - 01.2023
Night Manager
Novotel Melbourne
08.2018 - 06.2019
Night Manager
The Olsen
11.2017 - 08.2018
Restaurant Manager
NepaBliss Café Bar Restaurant
11.2016 - 10.2018
Restaurant Manager
Gurkhas Café
10.2013 - 11.2016
Night Manager/Guest Service Agent
Accor Hotels – MMTG
11.2012 - 06.2013
Diploma - Hospitality Management
MRP International
Certificate III in Hospitality (Commercial Cookery) -
MRP International
Bachelor of Hotel Management - Hotel Management
Kalinga University
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