Ramesh Giri
Brisbane
Summary
Dynamic and results-oriented professional with more than 3 years experience in the food and beverage industry, team leadership in event conferences, and a strong background in marketing as well as interior and exterior. Proven track record of enhancing customer satisfaction and driving business growth through innovative strategies and exceptional service. Adept at coordinating and executing high-profile events and leading cross-functional teams. Committed to creating memorable experiences and achieving excellence in every event. Seeking a challenging job opportunity to develop talents further and grow both professionally and personally. Capable of handling pressure and adapting to changing environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Sofitel Brisbane Central
10.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervise the setup and execution of conferences, including seating arrangements, and speaker coordination
- Monitor schedules and troubleshoot any operational challenges
Supervisor
Sha Cafe
01.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Events And Conference Attendant
Sofitel Brisbane Central
05.2022 - 08.2024
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Contributed to team meetings by suggesting improvements for guest service procedures.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Food and Beverage Attendant
Treasury Brisbane
03.2022 - 12.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
Sales and Marketing Representative
Nerotek Tapes Pvt Ltd
07.2019 - 03.2021
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
Supervisor
Aartha Interior and Exteriors
12.2018 - 06.2019
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Expertise in choosing furniture that complements the design and meets client needs.
- Ability to create design concepts that align with client preferences and project goal,
Education
MBA - Tourism And Hospitality
Kaplan Business School
06.2024
Bachelor of Commerce - Accounting And Taxation Group
Bangalore University
06.2019
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Time Management
- Multitasking
- Training and mentoring
- Staff management
Certification
RSA- QLD
Languages
Nepali
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Tamil
Professional Working
Skills
- Team Player
Reference
Micheal Chu
Events And Conference Manager-Sofitel Brisbane Central
M- 0421382866
E- michael.chu@sofitel.com
Nulfer Ozturk
Sha Cafe Manager Fortitude valley
M - 0416944934
E- lulu-ozturk@hotmail.com
Nulufer Ozturk
Sha Cafe Manager Fortitude Valley
M- 0416944934
E- lulu-ozturk@hotmail.com
Vignesh Murugesan
Double Tree By Hilton Hotel Esplanade Darwin & Hilton Garden Inn DarwinAssistant F&B Manager
M- +61 430583000
E- msmvignesh@gmail.com
Vijay Kumar
Managing Director Nerotek tapes pvt ld.
M - +919845172602
Girish Kumar
Managing Director Aartha Interiors and Exteriors
M - +919880066955
E - info@aathainteriors.com
Timeline
Supervisor
Sofitel Brisbane Central
10.2024 - Current
Supervisor
Sha Cafe
01.2023 - Current
Events And Conference Attendant
Sofitel Brisbane Central
05.2022 - 08.2024
Food and Beverage Attendant
Treasury Brisbane
03.2022 - 12.2022
Sales and Marketing Representative
Nerotek Tapes Pvt Ltd
07.2019 - 03.2021
Supervisor
Aartha Interior and Exteriors
12.2018 - 06.2019
Bachelor of Commerce - Accounting And Taxation Group
Bangalore University
MBA - Tourism And Hospitality
Kaplan Business School
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