Summary
Overview
Work History
Education
Skills
References
Timeline
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Ramesh Kharel

Ramesh Kharel

IT Support Specialist
Sydney,NSW

Summary

Quick learner with diverse talents, record of academic success and readiness to explore career opportunities. Eager to help customers and staff with upbeat attitude and great organizational skills. Excels at decision-making, planning and problem-solving technical challenges. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

4
4
years of professional experience

Work History

Customer Service

Hungry Jacks
Sydhnem, Nsw
06.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Cashier

Lowes
RoseLand, Nsw
03.2020 - 05.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reviewed weekly sales ads and monitored price changes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Bachelor of Information Technology - It

Kings Own Institute
Townhall
07.2022

Skills

  • Customer service expert
  • High-quality customer service
  • Superior customer service
  • Fast food customer service
  • Customer service understanding
  • Excellent customer service
  • Personalized customer service

References

Lowes

Pabita Pandey

0420713731


Hungry Jacks

Samir Maharjan

0424605205

Timeline

Cashier

Lowes
03.2020 - 05.2021

Customer Service

Hungry Jacks
06.2018 - Current

Bachelor of Information Technology - It

Kings Own Institute

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Ramesh KharelIT Support Specialist