Summary
Overview
Work History
Education
Skills
Accomplishments
References:
Timeline
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Ramesh Nagendla

19A Ringmer Way, Westminster, WA,Australia

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

10
10
years of professional experience

Work History

STORE MANAGER

7-ELEVEN
Bentley, WA, Australia
02.2023 - Current
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Updated POS system with new products and promotional offers.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

NIGHT FILL TEAM LEAD

COLES
Bentleigh, VIC, Australia
08.2021 - 01.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Worked flexible hours, night, weekend, and holiday shifts

CONSOLE OPERATOR

7-ELEVEN
Carrum Downs, Australia
01.2017 - 01.2023
  • Enhance communication skills through interaction with employers, colleagues, and customers
  • Serving 300 – 400 customers per shift without hesitating to maintain a good work environment
  • Resolved customer complaints and maintained a clean and tidy checkout area
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed
  • Experience in Rostering (Kronos)
  • Stock ordering and take
  • Day to Day Banking

CUSTOMER CARE EXECUTIVE

03.2015 - 04.2016
  • Handle customer complaints
  • Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Education

Master of Information Technology - System Design and Development

Charles Sturt University
Melbourne, VIC, Australia
07.2018

Bachelor of Technology - Electronics & Communication Engineering

Sasi institute of Technology and Engineering
Tadepalligudem, India
04.2016

Skills

  • Payroll Management
  • Shift Scheduling
  • Store operations oversight
  • Talent Recruitment
  • Operations Management
  • Store Merchandising
  • Team Development
  • Employee Training
  • Hourly shift management
  • Retail Inventory Management
  • Personnel development
  • POS Systems
  • Budgeting and cost control
  • Outstanding communication skills
  • Problem-Solving
  • Database Management
  • Employee Terminations
  • Recruiting and Hiring
  • Training and mentoring
  • Customer Service
  • Security System Monitoring

Accomplishments

Mentor:

7-Eleven, Bentley

Mentoring in retail can play a crucial role in developing employees, enhancing team performance, and improving customer service. Here are some ways you can effectively mentor in a retail environment:
Mentored new hires and junior staff in customer service excellence, resulting in increase in customer satisfaction scores.

  • Conducted training sessions on product knowledge and sales techniques, enhancing team performance and sales metrics.
  • Supported career development for mentees by helping them set goals and identify opportunities for advancement.

References:

Von Mascarenhas

Field Manager

7-Eleven Corporate

0401803857

vvm@7eleven.com.au

Krishna Degala

Coles Grocery Manager

03 9084 2700 /0449 889189

Krishnachaitanya.degala@gmail.com

Sunil Kanuganti

7-Eleven Manger

0397769545 / 0430345148

Timeline

STORE MANAGER

7-ELEVEN
02.2023 - Current

NIGHT FILL TEAM LEAD

COLES
08.2021 - 01.2023

CONSOLE OPERATOR

7-ELEVEN
01.2017 - 01.2023

CUSTOMER CARE EXECUTIVE

03.2015 - 04.2016

Master of Information Technology - System Design and Development

Charles Sturt University

Bachelor of Technology - Electronics & Communication Engineering

Sasi institute of Technology and Engineering

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Ramesh Nagendla